北京招聘

职位描述：
Duties and Responsibilities
? Implement oSuper solution to customer/vendor after sales close contract.
? Roll out oSuper solution of certain customers to a wider range.
? Analyze and identify the crucial pain points and requirements of client. Provide reasonable solution, incl. introducing other marketplace products.
? Maintain customer satisfaction, proceed client’s complaint timely and reduce/avoid complaints.
? Manage client’s risks. Execute mitigation action and escalate to reporting manager.
? Cooperate sales/customer service or other team to provide customer with better service.
? Set up/improve working model(process) for marketplace account management.

Skills and Specifications
? 3+ years working experience for customer face to face communication
? 3+ years working experience in transportation or logistic domain.
? Good customer communication and cooperation skills.
? Basic read and written English.
? Bachelor degree or higher.
? Prefer candidates from 3PL/Carrier’s customer service/BD department. Or candidates from shipper’s logistics/customer service/IT department.

职责和责任
? 在销售关单后，支持客户或供应商实施o速配解决方案。
? 推广客户端o速配解决方案。
? 分析客户最核心的痛点或需求，并能给到有效的解决方案，包括介绍其他MP产品。
? 维护好客户满意度，稳定长期的合作关系，快速有效的处理客户的抱怨和投诉，并进一步减少和避免此类问题。
? 管理客户风险，能及时处理和汇报
? 协助和配合销售以及客服团队为客户提供良好的服务
? 建立/改进有效的客户经理工作流程。

技能和规范
? 3年以上直面客户的相关工作经验
? 3年以上物流或运输行业工作经验
? 优秀的客户沟通和协商技能
? 基本的英文读写
? 本科以上学位
? 优选第三方物流公司的客服或者销售部门或者优先货主公司物流/客服/IT部门相关的人员

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openTrans Technology Co. ,Ltd.(oTMS.cn) is logistics internet & mobile technology startup that went live with the product and clients in January 2013. Over 3,000,000 shipments in China were dispatched using our software in 2014.

oTMS mantra is Transport Connected: connect people & companies with cloud & mobile technologies into unique transport ecosystem and create business opportunities users never experienced before.

oTMS received USD 6m Series A funding in Oct 2014 from top-tier investors including Baidu, Matrix Partners and Buttonwood capital, the latter was also provided angel funding in Aug 2013.

We are growing business and the team very fast - people who join us to experience hot, international startup culture and have real opportunity to have interesting and rewarding career making transport world a better place!
 

oTMS是一家应用互联网和移动互联网技术来改变物流产业链的高科技创业公司，产品上线于2013年1月，成立以来一直保持快速增长，2014年，有300多万运输订单通过我们的软件分配到几百家公司的几万名司机，相对于2013年的26万订单，实现了10倍以上的增长。
 
微信连接了人，oTMS连接了运输。我们通过云计算和移动互联技术，连接运输产业链上的公司和人，形成一个独特且强大的生态系统，将为行业带来前所未有的增长机会。
 
oTMS今年完成了600万美金的A轮融资，A轮投资人包括经纬中国、百度和紫辉创投，其中紫辉也是我们2013年的天使投资人。
 
我们正在经历高速的增长，对于每一位在早期加入我们团队的成员，都意味着巨大的机会，你将可以体验火热的创业感觉、国际化的团队、以及一个真正触手可及的机会：和我们一起去改变和创造，让传统物流行业变得更好！