北京招聘

职位描述：
Account Manager Qualitative – Job Description

Overall responsibility:
The Account Manager Qualitative (AM) is part of the Firefly Client Service team in their office. Their primary responsibility is to work with senior managers to serve as a liaison between MB Firefly and its clients, with responsibility for appropriate high levels of service to those clients.

RESPONSIBILITIES
-People Leadership
·？Ensures training and development of team
·？Provides technical advice to members of his/her team
-Client Leadership
·？Maintains relationships with his/her identified clients, ensuring that their needs are being met and that they are receiving appropriate levels of service, in collaboration with seniors on those accounts
·？Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
·？Day to day involvement with client projects, including designing topic and interview guides, conducting groups/in-depth interviews, interpretation, development of recommendations, presentation of findings
·？Demonstrates marketing knowledge and applies to successfully forge strong working relationships with clients(advertising knowledge for agency)
·？New business development amongst existing clients and identification of new business opportunities outside the existing client base
·？Identifies and implements best practice research qualitative techniques in line with global initiatives
-Business Leadership
·？Assists with management of staff including:
- Setting objectives
- Conducting performance evaluations
- Monitoring of progress of staff under their management
·？Overall quality and profitability of the services provided to his/her clients, with minimal supervision from Account Director or Group Account Director
·？Develops individual job costs, monitoring job costs throughout the project and ensures profitability
·？Is able to write successful proposals
- Thought Leadership
·？Contributes to appropriate and innovative research designs (in line with global qualitative initiatives); provides insights to all stages from proposal preparation, design, survey study methods and report write-ups
·？Makes a contribution to company development, such as new approaches, improvements to company efficiencies
·？Improves knowledge on new and existing MB qualitative tools and applies to resolve client issues
Required Experience/Skills:
·？At least 4-5 years experience in Client Service
·？Proven marketing (research) knowledge
·？Proven knowledge of MB qualitative products and philosophy (if being promoted internally)
·？Some experience in leadership and team management, including staff development
·？Demonstrated ability to build strong client relationships and developing skills in business development
·？Attention to detail and accuracy (oversees the production and delivery of quality outputs at all times
·？Project management – monitors research progress and directs all stakeholders to complete assigned projects based
on client requirement; anticipates and resolves issues relating to support department operations and maintains quality
control
·？Strong presentation and interpersonal communications skills
·？Fluency (verbal and written) in English and Chinese essential
·？Cultural awareness 举报 分享

Kantar Millward Brown （北京华通明略信息咨询有限公司）