北京招聘

职位描述：
Job description
The QA assists the Team leaders with specialist activities designed to ensure that the team meets established performance criteria and that requests are handled according to established performance standards for quality, productivity and customer satisfaction. They may provide daily team guidance and training, perform various administration tasks, assist in setting and achieving operational objectives and track and report service performance. They monitor and recommend/implement ways to improve customer satisfaction, service strategies and operational guidelines.
Duties performed
1.Provide coaching and performance feedback within Clients’s quality framework:
? Evaluates team members to confirm appropriate call process is followed
? Drive a good team spirit through proactive communication and coaching in line with policies and procedures
? Ensures the delivery of a high quality, professional and proactive day to day service to clients
? Ensure efficient handling of requests
2.Provide effective communication/Negotiation
? Regular contact with client, works proactively and productively with clients
? Negotiate with client and internal functions effectively and is able to influence the decision making process
? Has regular external contact to exchange information, provide assistance or resolve complex problems
? Build rapport and maintain relationships with key stakeholders (client and internal) to handle negotiations of specified business objectives
? Regularly addresses issues with sponsors, client management/executives over service delivery, relationships and other satisfaction issues
? Is able to recommend alternative approaches based on in-depth comparison
? Handles escalated customer requests as requires
? Ensures, according to procedures, client questions/issues/queries are identified and solved or are raised to the appropriate level
3.Manage the day to day operational and administrative tasks
? Understands organisation priorities, needs and plans
? Ensures that all relevant tasks are processed accurately and in a timely manner
? Ensures that client queries are followed up to resolution or get escalated to more senior colleagues/management
? Creates customer service mindset within the team by reacting to client requests/queries in a timely manner
? Continually seeks ways to improve customer satisfaction
? Actively contributes to the development of new or changed processes and procedures in CRM delivery
? Demonstrates positive influence that motivates team and gears it towards high quality service delivery
? Coordinates activities of less experienced or less knowledgeable team members
? Ensures all policies, practices and procedures affecting the CRM services are communicated and understood both internally and externally
? Has high degree of creativity and analytical ability to identify additional business opportunities and develop solutions to difficult internal, client and sponsor requirements and implement solutions with sense of urgency
? Recommends and implements improvements to routine tasks within their team 举报 分享

安德诺晟企业管理有限公司是一家专注于人力资源招聘解决方案的企业。主要服务于中高端人才推荐以及为客户提供人力资源整体解决方案。

主要业务遍及成都，上海，北京，广州，西南，长三角，京津，珠三角等区域。公司凭借专业猎头顾问，丰富行业优势，专业人才数据库，先进的服务理念和务实得管理概念，为客户提供“高效，专业，准确的个性化服务”，并成功为客户寻访众多精英人才。专注于快速消费品，零售奢侈品，房产，制造业，工控机械, 金融，IT等行业的专业人才服务，所招聘主要涉及销售市场，运营管理，财务，人力资源，供应链等部门管理和专业人才。

我们重视同AND公司建立长期战略合作关系的客户，秉承客户优先的理念。我们期待与客户在不同区域展开全面合作，并为客户定制全方位招聘整体解决方案。

目前安德客户80%来自全球知名企业，20%来自中国企业。

我们的专职顾问和专家成员，具有有多年的猎头从业经验，来自跨国企业以及国内企业精英，有着长期专业实践经验，丰富的经历和广泛的当地人脉，借助公司的网络系统能更多为客户提供高效，专业，准确的人才搜索服务。