北京招聘

职位描述：
We are looking for a User Researcher to join our newly formed Product and Marketing organization in Shanghai. You will help design and implement research projects to deepen our understanding of how Chinese consumers use Booking.com BV’s website and applications. You will deliver material insights that allow the team to make measurable improvements to the products with a focus on enhancing user experience. You will be responsible for the method to use, which data to capture, and how to interpret and communicate the results to your colleagues. Your personal toolkit is composed of a variety of methods, including, but not limited to, focus groups, traditional one-on-one usability interviews, surveys, and data analysis. You will focus on short-term conversion and long-term customer loyalty. You will help prioritizing potential business opportunities identified to the maximum benefit of the business.

For this role you will need to have strong usability experience and an e-commerce background.

 

B.responsible

Initiate and execute research to discover opportunities for concrete website optimization experiments;
Provide in-depth research insights and communicate the most relevant industry and competitive insights to stakeholders;
Help colleagues prioritize and refine their projects by providing the user perspective;
Coordinate Shanghai based user research projects with those being performed from Booking.com B.V.’s global headquarters in Amsterdam.
 

B.skilled

3-4 years of (hands-on) qualitative user and usability research experience within e-Commerce, embedded in more extensive general market research experience;
As you will apply mainly qualitative research methods, your background is ideally in psychology, sociology, marketing or interaction design;
Familiar with quantitative research, including A/B testing;
You are comfortable working with numbers and know when research data is statistically reliable;
Able to influence a wide variety of audiences and bring across your findings in a pleasant yet convincing way;
Fluency in English and Chinese, both spoken and written;
Proactive attitude and desire to work within a dynamic, vibrant, international and innovative environment.
 

B.offered

This position is open to worldwide candidates with relevant experience and in the case of relocation, we will assist you with a generous relocation package, ensuring a smooth transition to working and living in Shanghai. 举报 分享

Booking.com B.V.是全球最大的网上住宿预订平台，隶属于Priceline Group集团（纳斯达克上市公司：PCLN）。Booking.com的日均客房预订间数超过1,500,000。Booking.com网站以及APP吸引了来自世界各地的休闲旅游和商务差旅用户。Booking.com B.V. 公司成立于1996年，向用户提供各种类型住宿及最优惠的价格，其中既有小型的家庭经营住宿加早餐旅馆，也有五星级豪华酒店。由Booking.com运营的姐妹网站Villas.com已于近期上线，致力于为客人提供自助式住宿的选择。Booking.com秉承国际化理念，支持43种语言，已有1,400,000多家住宿登记注册，遍布全球220多个国家及地区。Booking.com B.V.公司总部位于荷兰阿姆斯特丹，在全球70个国家设有204家分公司。
Booking.com is the world leader in booking hotel and other accommodations online. It guarantees the best prices for any type of property – from small independents to five-star luxury. The Booking.com website is available in 43 languages, offers over 1,400,000 hotels and accommodations including more than 490,000 vacation rental properties and covers over 118,000 destinations in 221 countries and territories worldwide. It features over 100M reviews written by guests after their stay, and attracts online visitors from both leisure and business markets around the globe. With over 20 years of experience and a team of over 15,000 dedicated employees in 204 offices worldwide, Booking.com operates its own in-house customer service team, which is available 24/7 to assist guests in their native languages and ensure an exceptional customer experience.