北京招聘

职位描述：
工作经验及相关技能要求/Working experience and relative skill requirements:
1. Education / Degree Required: Junior college or above in Medical/Clinical Field, Science, Pharmacy, Biomedical Engineering Background
2. Job Experience: 3 year+ , experience in a foreign medical device or pharmaceutical industry company is preferred, especially in customer complaint.
3. Bilingual: English/Mandarin required.
4. Team interpersonal: partnering, interaction, feedback, negotiating, training.
5. Strong communication, problems solving and continuous improvement.
6. Customer focus, accountable and responsive
7. Knowledge of related regulatory policy ISO13485 and ADR requirements is preferred
职位职责/Responsibility:
1. Collect and handle customer compliant that cover all product units in the Kanghui Medical.
2. Run and maintain the complaint handling system and consistently generate and preserve data and report as required.
3. Report suspicious ADR (Adverse Device Report) to related functional team for further evaluation.
4. Communicate and coordinate with related functional department to address critical complaint case.
5. Improve compliant handling process to enhance process effectiveness & efficiency and compliance to corporate requirements.
6. Maintain compliant files to ensure the ISO, QSR, MDD, GMP & corporate requirements are met.
7. Collect returned devices and send to each product's VSM for analysis, deliver the replacement to customer.
8. Other assignment by QA manager. 举报 分享

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