北京招聘

职位描述：
会员服务经理

万国群星正寻求一位全职的会员服务经理，可以在青少年培训部内领导监督会员服务团队。
工作职责

? 有效地管理俱乐部4人会员服务团队。
? 培训，监管并在现有基础上拓展俱乐部会员服务团队
? 建立，规划并实施通过行之有效的方略，更好地完善俱乐部会员服务体系。
? 监管会员报名青少年培训课程情况，调整各组人数，时间并根据需要合理调配俱乐部现有资源。
? 礼貌接听会员来电，专业维护俱乐部会员数据库。
? 根据会员相关需求和投诉，及时、准确、礼貌地应对处理。
? 分析会员反馈，同时与管理层协同研究并改进俱乐部足球产品和服务。
? 定期通过俱乐部网站和电子邮件，与俱乐部会员进行沟通。
? 与俱乐部管理层协同准备，规划并实施一项旨在提高俱乐部会员继续报名人数，同时达到俱乐部会员预期销售目标。
? 如有需要，参加&协助俱乐部与其他第三方活动&赛事。

职位要求

万国群星俱乐部工作地点酒仙桥。工作时间为周一至周五5天，如有需要，周末也会有工作安排。

? 致力于提供卓越的会员服务!
? 本科及以上学位（英语、公关或服务有关专业优先）
? 良好的语言运用和书写能力（英语以及中文，同时能使用更多外语者优先）
? 2年以上会员或客户服务管理经验
? 有能力管理小型团队，合理有效地分配任务，保持友好、积极向上的工作环境。
? 有过建立指导方针和制定程序的经验，能够有效地与与团队成员沟通。
? 良好的问题解决能力和决策能力，还需良好的项目管理和合理规划分配能力。
? 优秀的组织能力，自我激励，高效守时并注重细节。能够独立工作同时能具备团队协作能力。
? 优秀的人际交往能力，友善随和，能够快速与对方建立联系并发展推进。
? 具有良好的电脑办公技能（Word, Excel, PowerPoint,网页浏览以及邮件）。
? 能够很好地适应国际化办公环境，能够与不同国籍、不同文化背景的人沟通交流。
? 体育爱好者（特别是足球!）
更多详情请访问万国群星足球俱乐部主页www.clubfootball.com.cn (英语)，or www.wanguoqunxing.com (中文)。
申请方式：

请将您的简历（以普通的文本文件或html形式）发送到hr@wanguoqunxing.com
请在邮件主题中注明申请职位。



Member Services Manager

ClubFootball is seeking a full-time Member Services Manager to lead, direct and oversee the Member Services Team within the club’s junior football department.

Summary of Responsibilities

? Effectively manage the club’s Member Services Team.
? Train, monitor and develop the club’s Member Services Team members on an ongoing basis.
? Create, implement and develop sound procedures for the club’s member services communications.
? Monitor member sign-up rates for the club’s range of junior coaching programmes and adjust course groups, schedules and use of club resources as appropriate.
? Maintain the club’s membership database in a clean and professional manner.
? Effectively address member requests or complaints in a timely, professional and friendly manner.
? Analyse members’ feedback and work with senior management to develop and improve the club’s range of junior football products and services.
? Regularly communicate with club members through the club’s online and Email communication channels.
? Work with senior management to prepare, develop and implement a plan to increase re-sign rates amongst club members and achieve the club’s member sales objectives and goals.
? Attend & assist with other club and third party events & functions as required.

Requirements

The successful candidates will be based at the ClubFootball Offices at Jiuxianqiao. Working hours are 5 days per week from Mon to Fri. Occasional weekend work may be required.

? A commitment to providing excellent member service!
? University graduate, preferably in English or a PR or service-related major.
? Excellent verbal and written communication skills (English and Chinese – additional language skills are advantageous).
? 2 years+ experience in a member services or customer service management position.
? The ability to manage a small team, delegate and assign tasks effectively, and get the best out of team members, while retaining a friendly and supportive working environment.
? Experience in creating guidelines and procedures, and effectively communicating these to team members.
? Sound problem-solving abilities and decision-making skills required, in addition to excellent project management, prioritization, and planning skills.
? Very well-organized, self-motivated, efficient and punctual with high-attention to detail. Able to work independently and as part of a team.
? Excellent interpersonal skills, friendly & approachable with an ability to quickly develop relationships and strengthen them going forward.
? Good computer skills (primarily Word, Excel, Powerpoint, Internet browsing and e-mail) and a high-level of attention to detail.
? Candidates must be comfortable working in an international environment and dealing with people from all countries and backgrounds
? A passion for sports (and football especially!) is advantageous but not essential.


[For more information on ClubFootball and the club’s activities, please see the club website www.clubfootball.com.cn (English), or www.wanguoqunxing.com (Chinese).


APPLICATION INFORMATION

To apply for this position please send your full resume in English and in Chinese in plain text or HTML ONLY to hr@wanguoqunxing.com

PLEASE INCLUDE THE NAME OF THE POSITION YOU ARE APPLYING FOR IN THE SUBJECT OF YOUR E-MAIL. 举报 分享

COMPANY INTRO

ClubFootball Introduction

Established in 2001, China ClubFootball (WGQX) is Beijing’s first grassroots football joint-venture company, and one of the biggest football networks in China.

Our core business is our range of junior football products and services which include junior coaching programmes, coach education courses, and football tours to the UK. Junior coaching programmes operate in 25 locations across Beijing & Tianjin for children aged 4 to 16 years old and are taught by our team of 12 highly-qualified, full-time, international coaches from the UK. Coach education courses are run in conjunction with the English Premier League and British Council in cities across China, and ClubFootball tours take youngsters to the UK to train with professional clubs including Liverpool, and Fulham. In addition to our junior offerings, we also operate Beijing’s biggest, authentic 5-a-side league competition for adults.

Following the recent Football Reform Policy, the football sector is exploding and there are huge opportunities for growth in Beijing and across China. We are looking for highly talented individuals to play a vital role in the company’s plans for rapid growth in 2016 and beyond.

公司简介：

北京万国群星足球俱乐部成立于2001年8月，是北京最早的中外合资的草根足球俱乐部公司之一,现今已成为北京市场覆盖网络庞大的业余足球俱乐部公司。

我们的核心业务就是青少年足球产品以及服务,包括青少年培训项目,教练培训课程和前往英国进行足球访问。4-6岁青少年培训在北京和天津有25个地点，公司拥有12个来自英国高素质的全职国际化教练。教练培训课程是与英超联赛和遍布整个中国的英国协会联合举办，足球访问是把青少年带到英国，在专业的足球俱乐部进行训练，包括利物浦和富勒姆俱乐部。除了青少年用品之外，我们还运营五人制成人联赛。

根据近期的足球改革政策，足球产业正在繁荣快速发展，在北京乃至全中国都蕴含巨大的机遇。我们在寻求出色的人才在2016年公司快速发展之际扮演至关重要的角色。