北京招聘

Role :
Act as the member of IT Helpdesk team in case of any information technology problems.
Helpdesk service, provide first level support for hardware and application problems. The Helpdesk Front registers all incoming questions and incidents in a Case Management Tool, according to the Support process.

Key Responsibility:
1.Assist computer users over the telephone. Receive, diagnose, and solve software and hardware problems by giving step-by-step instructions. In complicated cases, will suggest users bring the computer in or be on site to resolve the problem.
2.Help end users in case of problems with Windows OS or MS Office and other applications.
3.Take record of the problem, include record problem, escalate specific problem to the appropriate expert team. Trace and follow all the problem had been resolved.

Main competence requirements:
1. Excellent English with oral, writing skills. Computer Science major or abroad experience will be a strong plus
2. Details orientation with well-patience, good supportive and high responsible attitude.
3. Can work at least 3 days a week based on need.
4. Stable, dependable and seeking for long-term internship.

创立于1927年的沃尔沃集团，不仅是世界领先的商用运输整体解决方案供应商，更是世界上最大的卡车、客车及建筑设备的生产商之一，在船舶及工业应用发动机和飞机发动机元件领域占有领先地位。此外，沃尔沃集团还为客户提供全套的金融解决方案。

目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。

目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。