北京招聘

Description

General Solution Unit, KM & Integration Service Area

Volvo Information Technology AB was set up in 1998 and is a wholly-owned subsidiary of AB Volvo. Our customers include both Volvo Group companies, the Ford-owned Volvo Car Corporation, and other global industrial companies. We have offices around the world and master a wide variety of IT areas.


KM & Integration Service department is looking for a Service Area Manager for Master Data Management, MDM.

Service Area Managers challenge is to manage service life cycle for Volvo IT's customers i.e. the Volvo Group and external customers.

Service Area Manager has to ensure that an appropriate portfolio of MDM services are created and maintained over the entire service life cycle. The Service Portfolio shall proactively meet customer demands in respect to functionality, quality, list price and availability. It should also meet Volvo IT's long term demands in terms of profitability, volume growth and ability to deliver.

The big challenge in this assignment is to start up the Master Data Management Service area within Volvo IT. Today we have several ongoing initiatives in the area and we would like to coordinate these and create a Master Data Management service portfolio.

Main responsibilities:

• Participate in Volvo IT strategy planning process and propose strategies for the Web Content Publishing area to Service Development Council.
• Develop services including, packaging, marketing material, internal training for sales force and service calculations.
• Decide if the content in the service will be available globally for all Volvo IT customers or for one customer in one location.
• Ensure that the service can be managed, operated and supported.
• Provide clear and comprehensive plans that enable the customer to align their activities with the Service Road Map.
• Positioning of the services and pricing recommendations.
• Request new functionality or changes to production.
• Ensure the services are provided at the agreed level of quality and cost by Service Level Specification agreement with production.
• Manage the services life cycle planning providing service development roadmaps and release planning, including trigger of new product development.
• Ensure that the Account Manager sales services within the service portfolio.

Qualifications:

• Excellent marketing knowledge.
• Good knowledge of the customer's business, customer's need and customer satisfaction.
• Good knowledge of Master Data Management area.
• Experience from Enterprise architecture
• Able to convert technique to business benefits.
• Ability to cooperate within a global company and to take decisions.
• Social competence and presentation skills.
• Proactive and a very good communicator.
• Fluent in English both spoken and written.
• Travelling is part of the job.

创立于1927年的沃尔沃集团，不仅是世界领先的商用运输整体解决方案供应商，更是世界上最大的卡车、客车及建筑设备的生产商之一，在船舶及工业应用发动机和飞机发动机元件领域占有领先地位。此外，沃尔沃集团还为客户提供全套的金融解决方案。

目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。

目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。