VIT_Service Manager
沃尔沃信息技术（天津）有限公司
- 公司规模：150-500人
- 公司行业：计算机服务(系统、数据服务、维修)
职位信息
- 发布日期：2012-11-02
- 工作地点：北京
- 招聘人数：1
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服经理(非技术) 客户关系经理/主管
职位描述
General Solutions End User Services is looking for a Service Manager in China.
The End User Services department is responsible for management of the Volvo IT Service portfolio of End User Services, with the objective to ensure that Volvo IT has an attractive and competitive portfolio of service offerings.
The End User Services Solution Area has to ensure that an appropriate portfolio of End User services are created and maintained over the entire service life cycle. The Service Portfolio shall proactively meet customer demands in respect to functionality, quality, list price and availability. It should also meet Volvo IT's long term demands in terms of profitability, volume growth and ability to deliver.
Main responsibilities:
Service Manager is responsible to manage the related services provided to Volvo Group and external customers.
The Service Manager is responsible to ensure that customer demands are understood. He will have a special focus on customers located in China, but will mainly act globally.
1 Support the Service Area Manager developing services including packaging, marketing material and service calculations.
2 Ensure that customer demands are understood and service portfolio takes into account those expectations.
3 Take part in global and local marketing events.
4 Responsible to announce new services to the Service Review committees.
5 Support pre-sales and sales in the first phases of the sales cycle.
6 Ensure that appropriate services are available on a specific market.
7 Contribute to the external business development promoting service portfolio toward the external customers.
Qualifications:
1 Excellent marketing knowledge.
2 Very good GFS knowledge
3 Good general knowledge of End User Services.
4 Able to convert technique to business benefits.
5 Good knowledge of the customer's business, customer's need and customer satisfaction.
6 Ability to cooperate within a global company and to take decisions.
7 Documented leadership competence and experience.
8 Fluent in English both spoken and written.
You will be reporting to the Director for General Solutions, End User Services.
You will be working at Volvo IT Beijing.
The End User Services department is responsible for management of the Volvo IT Service portfolio of End User Services, with the objective to ensure that Volvo IT has an attractive and competitive portfolio of service offerings.
The End User Services Solution Area has to ensure that an appropriate portfolio of End User services are created and maintained over the entire service life cycle. The Service Portfolio shall proactively meet customer demands in respect to functionality, quality, list price and availability. It should also meet Volvo IT's long term demands in terms of profitability, volume growth and ability to deliver.
Main responsibilities:
Service Manager is responsible to manage the related services provided to Volvo Group and external customers.
The Service Manager is responsible to ensure that customer demands are understood. He will have a special focus on customers located in China, but will mainly act globally.
1 Support the Service Area Manager developing services including packaging, marketing material and service calculations.
2 Ensure that customer demands are understood and service portfolio takes into account those expectations.
3 Take part in global and local marketing events.
4 Responsible to announce new services to the Service Review committees.
5 Support pre-sales and sales in the first phases of the sales cycle.
6 Ensure that appropriate services are available on a specific market.
7 Contribute to the external business development promoting service portfolio toward the external customers.
Qualifications:
1 Excellent marketing knowledge.
2 Very good GFS knowledge
3 Good general knowledge of End User Services.
4 Able to convert technique to business benefits.
5 Good knowledge of the customer's business, customer's need and customer satisfaction.
6 Ability to cooperate within a global company and to take decisions.
7 Documented leadership competence and experience.
8 Fluent in English both spoken and written.
You will be reporting to the Director for General Solutions, End User Services.
You will be working at Volvo IT Beijing.
公司介绍
创立于1927年的沃尔沃集团，不仅是世界领先的商用运输整体解决方案供应商，更是世界上最大的卡车、客车及建筑设备的生产商之一，在船舶及工业应用发动机和飞机发动机元件领域占有领先地位。此外，沃尔沃集团还为客户提供全套的金融解决方案。
目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。
目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。
目前，沃尔沃集团旗下业务领域包括：迈克卡车（Mack Trucks）、雷诺卡车（Renault Trucks）、沃尔沃卡车（Volvo Trucks）、UD卡车(UD)、沃尔沃客车（Volvo Buses）、沃尔沃建筑设备（Volvo Construction Equipment）、沃尔沃遍达（Volvo Penta）、沃尔沃宇航（Volvo Aero）以及沃尔沃金融服务（Volvo Financial Services）。
目前，沃尔沃集团在 19 个国家设有生产基地，并在 180 个市场从事经营活动，全球雇员约 10万人。
“品质、安全和环保”是沃尔沃集团的三个核心价值观，并早已融入集团的组织管理，产品开发及市场运营中，成为集团企业文化中非常重要的组成元素。