北京招聘

Role (Purpose of the job)

The aftermarket KA service manager is responsible for all activities focusing on aftermarket technical support and complaint solving to Key Accounts in Asia Sales Region China ( SANY, Zoomlion, Changshu Huadong, etc. ).

Key Responsibility

· Technical and service activities support in aftermarket within ASRC , especially to KA , this will be implemented through regions towards the dealer network

· Supporting regions to solve KA customer complaint

· Supporting CCC to follow up and solve the KA customer complaint

· KA support policy/process set up and follow up,

· Regularly meeting with KA management team to improve the communication between ASRC and KA

· Coordination between KA sales HQ, Aftersales HQ, regions and bodybuilders

Main competence requirements

· Degree in Mechanical engineering or similar

· Experience from local service business within the automotive industry (foreign brand is an advantage)

· Strong belief in customer focus

· Good communication skills in both Chinese and English, aural and in writing

· Basic economics knowledge

· PC knowledge (Excel, Word, Power Point)

    沃尔沃（中国）投资有限公司位于北京市朝阳区北京市朝阳区三里屯西五街5号,交通便利，我们属于外资企业，改革开放以来，我们企业经营一直稳中有进，主要从事：国家允许的外商投资领域投资，如有上门参观合作，请与本公司相关部门事先联系。其它关于沃尔沃（中国）投资有限公司的详细介绍，请进入我公司网站了解新动态。