北京招聘

Network Operations Center (NOC) Engineer I

Gomez, Inc., the leading provider of 24x7 Web Application Experience Management solutions, is seeking a NOC Engineer I.


General Description
Reporting directly to the Manager and Supervisor of Network Operations, the NOC Engineer I will be based in the Lexington, MA, headquarters and will maintain and troubleshoot all aspects of the Gomez worldwide production network. This includes the monitoring of all production environments, servers, network devices, databases and applications (generally available and proprietary) and necessitates the ability to respond proactively to all fault and performance events and alerts.



Responsibilities

· Proactively monitor the Gomez production network.

· Respond to all events and alerts in any of the Gomez monitoring systems.

· Find, diagnose and troubleshoot problems to limit unscheduled product downtime.

· Perform scheduled maintenance.

· Field cases from client services, customers, development, other operations teams and NOC team members.

· Maintain a caseload and work with NOC team to ensure the efficient resolution of all cases. Receive open workable cases from the previous shift and pass remaining open workable cases to the ensuing shift.

· Notify client services of all customer-impacting issues.

· Coordinate troubleshooting efforts with internet and collocation providers, hardware vendors and customers.

· Escalate cases to senior engineers and management according to the Gomez escalation matrix or as a given issue requires.

· Assist the team and the company in achieving service quality objectives and other team goals.

· Attend weekly staff meetings to discuss problems, processes, etc.



Requirements

· 1 to 3 years experience working in a fast-paced 24/7 environment.

· Technology-focused associates degree, A+, NET+ or higher certification (CCNA, MCSA, MCDST) or commensurate experience.

· Basic understanding of TCP/IP and common internet protocols (HTTP, DNS, SNMP, etc.) and related troubleshooting tools and commands.

· Basic understanding of subnetting.

· Strong team-first mentality.

· Experience with Windows server products and/or Cisco firewalls and switches.

· Proven problem diagnostic, problem-solving and multitasking abilities.



Additional Skills and Experience

· Desire to learn new technologies.

· Experience with Microsoft SQL a plus.

· Experience with Red Hat Enterprise Linux a plus.

· Experience dealing with internet providers, web-hosting or similar facilities a plus.

Company Overview:
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Compuware employed over 4,000 people worldwide. We have more than 100 offices located in 45 countries. Learn more at: http://www.compuware.com.
The company's ongoing success depends on our employees--a diverse team of people with a set of key, common attributes. We seek positive, assertive team players who have a strong desire to succeed in a team- and customer-oriented environment.
研发中心：北京市朝阳区北四环中路27号盘古大观A座601-605, 616-618室
销售市场：中国北京市东城区东长安街一号东方广埸W3办公楼1111-1112室