北京招聘

职位描述：
此职位薪水需面议
Exalogic-Senior Technical Support Engineer- English Speaking
Preferred Qualifications
Mandatory:
? WebLogic/Websphere OR any J2EE application server High Availability

? Experience in trouble shooting J2EE based applications for performance and memory issues.

? Analyzing Java heap dumps and thread dumps
    - Trouble shooting and setting up env on Unix platforms. Shell scripting is a plus
    - Ability to setup complex J2EE applications with all popular Java frameworks (Spring, hybernate , JSF/struct)
    - Setting up Security policies, key stores and digital secure application mgmt
    - Networking concepts(proxies, sockets)
    - Experience in messaging Services (JMS, TIBCO, MQ series)
    - Experience with Ant , maven and continues integration tools like Hudson CI and cruse control is a plus.

? Customer Management
    - Ability to understand customer problem and provide technical solution in timely manner
    - Ability to understand customer urgency and sensitivity of problem
    - Ability to speak confidently and communicate clearly with customer in Chinese and English
    - Ability to work well with demanding customer environment

Optional:
? Knowledge on Webservers like Apache, SunOne
? Oracle Database concepts (Connection/session pooling, Query processing and Performance analysis)
? Understanding XML processing in java ( xpath , xslt , xquery,xschema)
? Experience in JNI debugging is a plus
? Experience with EM (Enterprise Manager Grid Control) is a plus
? Knowledge of ORACLE Middleware products like Portal, SOA, and ODI is a plus
Detailed Description and Job Requirements
 As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.

Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Job: Support
Travel: No
Location: CN-CN,China-Dalian
Job Type: Regular Employee Hire
Organization: Oracle 举报 分享

Oracle (NYSE: ORCL) was established in 1977 and is headquartered in Redwood Shores, California, USA. Oracle, a global provider of enterprise cloud computing, is empowering businesses of all sizes on their journey of digital transformation. The Oracle Cloud offers a complete suite of integrated applications for Sales, Service, Marketing, Human Resources, Finance, Supply Chain and Manufacturing, plus Highly-Automated and Secure Generation 2 Infrastructure featuring the Oracle Autonomous Database.
Oracle entered China in the 1980s with its first office in Beijing. Today, Oracle has a presence in almost every province, autonomous region and municipality with 22 branch offices, five research and development centers, an extensive Oracle Partner Network as well as various community projects. In China, Oracle has more than 25,000 customers, 1,500 partners, and over 5,000 employees. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com or www.oracle.com/cn
甲骨文公司(NYSE：ORCL)创立于1977年，总部位于美国加利福尼亚州红木城。甲骨文是一家全球性的企业云服务提供商，致力于赋能各种规模的企业的数字化转型之旅。Oracle云在销售、服务、市场营销、人力资源、财务、供应链和制造领域提供全面的集成应用，及基于Oracle自治数据库打造的具有高度自治能力和安全性的第二代基础设施。
二十世纪八十年代，甲骨文进入中国市场，在北京设立了首家中国办事处。而今，甲骨文的业务已几近覆盖中国所有的省、自治区与直辖市——我们在中国建立了22个分支机构、5个研发中心、规模庞大且弥足珍贵的合作伙伴网络，开展了多种多样的社区计划。在中国，甲骨文拥有超过2.5万家客户、1500家合作伙伴和超过5000名员工。如需了解更多关于甲骨文公司的信息，请访问：www.oracle.com或www.oracle.com/cn