北京招聘

职位描述：
Leadership
？ Lead, motivate and challenge the client services team to maintain and grow revenue streams and relationships within the existing client base
？ Manage and inspire team members to continually improve their knowledge and skills as marketing consultants
？ Manage career development for team members and ensure the team is effectively trained
？ Forecast resourcing needs, manage account coverage and assignment
？ Ensure adherence to organizational procedures and systems
？ Help prepare teams to deliver client strategy reviews

Business Development
？ Contribute and participate in territory and global sales pitches to provide a client services perspective to our solutions and pricing proposals
？ Lead the team to identify and pursue revenue growth opportunities within the existing client base
？ Be accountable for the consistent and quality production of account plans and their implementation
？ Keep a pulse on the marketplace to identify opportunities/threats and convey them to the team or management as appropriate

Relationship Management
？ Develop strong relationships with executives across the top tier client base
？ Evaluate client satisfaction on an ongoing basis
？ Act as escalation point for internal and external parties

Productivity Management
？ Work with cross-functional teams to ensure team readiness for new product and service roll-out
？ Be accountable for the circulation of client notifications (product downtime, team unavailability)
？ Initiate and oversee the resolution of escalations to other teams (e.g., product, technical support, engineering)
？ Continually endeavor to improve company and team processes by keeping abreast of best practices from other teams/the market and implementing those that have the largest impact
？ Ensure successful collaboration with cross-functional teams to deliver solutions that stay on budget and exceeds client’s expectations
o Drive team accountability with internal communications that stimulate better solutions development
o Coach team on understanding and managing client expectations
o Raise quality standard issues to the appropriate function head

Financial Management
？ Demonstrate knowledge of our business and pricing models to balance revenue, profitability and client expectations
？ Stay abreast of client billing escalation issues and ensure they are being resolved
？ Revenue forecasting and realization reporting

REQUIREMENTS….
？ Very solid experience in a comparable position
？ Successful track record in account management and cross-functional collaboration
？ Proven ability to lead and motivate a high performing team of Account Directors and Managers
？ Excellent presentation, consultative sales and negotiation skills in interacting with senior level executives
？ Has an appreciation for the impact of data and analytics on marketing success
？ Has a strong understanding of accounting practices that impact revenue recognition and management
？ Proficiency in a second language is ideal
？ Regional travel required

PERFORMANCE MEASURES….
？ Client Satisfaction and Retention
？ Profitability of Accounts and Team Productivity
？ Account Portfolio Revenue Realization and Growth
？ Leadership and Cross-Functional Teamwork
？ Team's Quality and On-Time Delivery
？ Team's Ability to Operate Within Process Guidelines 举报 分享

科聘（上海）企业管理咨询有限公司15年来一直致力于成为财务会计、信息技术和人力资源的最大的平台组织者。我们是中国境内的一家最具创新以及领先的人力资本服务提供商，作为领先的人力资本咨询服务供应商，通过人力资本的植入和市场情报的获取与处理帮助企业制定明智高效的商业决策，提供一个高性价比和高效率的人力资本咨询方案，帮助企业设计并实施以企业战略为基础的人力资源项目。