北京招聘

职位描述：
？Provide advanced level issue resolution and support for tens of thousands users consuming Exchange Online and Skype for Business services
？Prior experience working/supporting many users in an O365 hybrid implementation. Core skills would include resolving connectivity issues, mail delivery/flow issues, migrations, etc.
？Manage equal measures of practical/applied knowledge of O365 client side technologies as well as server/service side technologies such as Exchange, Lync Server, Sharepoint, AirWatch etc.
？Create operational guides for the Office 365 services such as Lync Skype for Business and Exchange Online environment.
？Assist in implementing security-related enablement activities
？Responsible for statistics gathering relating to performance and metrics
？Provide 2nd level support to helpdesk /deskside support in resolving issues
？Participates in weekend maintenance activities, as required
？Manages Spam/Virus filtering technology
？Adheres to and helps enforce change/service level management and compliance processes
？Coordinates planning and troubleshooting efforts with associate technology support teams
？Responsible for the ongoing system management and recovery
？Ensure client's specific requirements are successfully met in term of Office 365 support


Day-to-day responsibility
Ensure consistent delivery of quality output utilizing IBM's processes and procedures
Implement assigned changes following specific documentation
Perform security related tasks against specific documentation
Problem determination and resolution within agreed SLA
Maintain a thorough understanding of the systems and client supported
Perform Daily system checks against specific documentation
Manage and resolve problems assigned by help desk or operations
Maintain Information repository and team room documents
Maintain after hours on call support or provide 7x24 hours support in turn when required
Other activities as directed by the leader or manager

Job Requirements (skills/experiences)
At least 3 years related working experience under Exchange system and Office 365 environment.
Experience:
An expert in Office 365 day-to-day administration & support
Experience in Microsoft messaging systems, such as Exchange, Lync
In-depth understanding of Active Directory concepts
Extensive hands-on experience in PowerShell scripting for Office 365
Support knowledge on Skype for business &SharePoint online
Basic computer literacy including exposure to Office tools
Experience in AirWatch is a plus
Fluency in English is mandatory, both verbal and written 举报 分享

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。