北京招聘

Responsibility：

1.Follow Code of Conduct of Customer service team;

遵守公司的客户服务准则；

2.Follow up daily delivery as well as key in a daily delivery report; improve customer satisfaction in accordance with Customer Service Policy;

日常发货跟踪与协调以提高客户服务满意度；

3.Follow standard customer service procedure, collect requests and complaints from customers, coordinate with transportation companies, customers and sales team to solve;

根据标准客户服务操作流程，与运输公司、客户及销售部门协调解决客户需求及相关投诉问题。

4.Work closely with sales team to attain customer satisfaction through high-quality Customer service;

紧密的与销售部门合作，通过高质量的客户服务获得更高的客户满意度。

5.Support customer service assistant and verify the data input and order information;

订单信息输入的核对；

6.Maintain various daily operation report for statistics purpose;

日常报表的维护和统计；

7.Support customer service supervisor to do customer survey and prepare the statistic report;

协助客服主管完成客户调研及统计报告；

Requirements：

1. 2 years working experience in logistics or customer service; 2年物流或客户服务经验； 2. Be familiar with ERP system, good knowledge of PC skill including Word, Excel and PowerPoint; 熟悉ERP系统，熟悉电脑操作； 3. Ability to communicate in English – both written and verbal; 具体一定的英文说、写能力； 4. Good communication skill and willing to work under pressure; 良好的沟通能力并能承受一定工作压力； 5. A real team player with interpersonal skills and ability to work in cross-functional organization; 具有良好的人际交往及跨部门协调能力； 6. Good analytical & problem solving skills. 具有良好的分析、解决问题能力；

Summergate is a major player in the Greater China drinks market. Founded in 1999, Summergate is now owned by the Australian retail giant, Endeavour Drinks Group who is the third largest drinks business in the world. Through 11 registered offices across Mainland China, and 2 affiliated offices in Hong Kong & Macau, Summergate exclusively represent over 100 brands from 19 of the world’s leading drinks producing countries.

At Summergate you will be part of a closely connected, innovative culture. Integrity is at the heart of our decision making and we achieve results through team work, service and professional excellence. As a team, we work with an entrepreneurial spirit and the highest respect for each other and our customers.

For further details, please link to the following website: www.summergate.com



公司地址：上海市延安东路58号高登金融大厦5F 靠近地铁2号线、10号线南京东路站