北京招聘

职位描述：
The Customer Service Representative (CSR) is responsible for handling information inquiries or requests about products, services or personnel received via telephone, fax, e-mail or other means, from customers, IBM personnel or business partners. Services provided may include, but are not limited to, the following: General inquiry support, service delivery support, education enrollment assistance, business partner service, data base management. They perform interrelated activities that deliver the primary service provided by the business function. They have knowledge and experience in using a few specialized tools and procedures to address the requester needs. Primary measurement is customer satisfaction with the handling of the requests.
-Provide help desk support to customers-Handling telephone calls, e-mail
-Verify and log every call by following predefined policy and procedure
-Diagnosing problems and determining the severity
-Referring problems to supporting groups
-Updating the user on the call status.
工作职责:
主要负责日本客户的电话邮件对应，帮助客户解决紧急问题。
要求：
1大专以上学历
2，至少2年以上call center工作经验。
3.日语一级水平相当，听说读写良好，敬语流利，能够直接对接日本客户。
4.有在日留学、工作经历为佳
5.愿意接受倒班制（无大夜）
6.责任心强，细心，工作认真，有团队精神
7.有IT背景或者做过IT call center优先考虑。
HR 联系：luolclc@cn.ibm.com 举报 分享

IBM（国际商业机器公司），创立于1911年，是全球 IT 产业一家百年企业, 也是全球规模最 大的科技公司之一，业务遍及170多个国家和地区。IBM 转型成为一家认知解决方案和云平台公司，持续借助创新科技、行业专长、诚信助力商业和社会发展。2018年全年总营收达796亿美元。每年在研发领域的投资超过60亿美元。