北京招聘

职位描述：
主要职责：
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets

To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements

Build relationships with internal and external clients to help build and maintain the business, and improve LRQA’s competitive position

Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement

Responsible for the accuracy and completeness of client data in LRQA business systems

Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis

Identify and suggest improvements to service delivery processes and procedures

Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes

Actively contribute to team meetings and client service initiatives

Prepare, check and issue certificates. Provide support to other offices to produce and translate certificates. Report data. Upload approvals and related data to external databases, as necessary. Meet performance targets for certificate turnaround.

Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

要求：
Experience of working in a business to business client service environment, preferably dealing with business clients

Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language

Polite and approachable manner

Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines

High degree of accuracy

Able to work as part of a team to contribute to achieving departmental/business objectives

Computer literate in MS Office 举报 分享

About LRQA/劳氏质量认证（上海）有限公司
LRQA has provided management system certification services and training services in China since 1995 and enjoyed as market leader in terms of reputation, service quality and technical expertise. We are now looking for suitable candidates to join our growing team in China.

LRQA is committed to recruiting and developing the very best people to help us achieve our goal of protecting lives and the environment. We recognise that the professional competence and technical knowledge of our employees are a major asset and that effective training and development is essential to our success. We believe that employees should have the opportunity to realise their potential in terms of job performance and career development, so they can participate fully in our activities and gain maximum satisfaction from their work.

In return, LRQA offers a highly stimulating work environment; excellent career development and training opportunities, opportunity to work with colleague across the world, and a competitive salary and benefits package as well as the opportunity to make a real difference.