客户服务助理
索诺瓦听力技术（上海）有限公司
- 公司规模：150-500人
- 公司性质：外资（欧美）
- 公司行业：医疗设备/器械
职位信息
- 发布日期：2017-03-13
- 工作地点：上海-徐汇区
- 招聘人数：1人
- 工作经验：2年经验
- 学历要求：大专
- 语言要求：英语 良好
- 职位月薪：6-8万/年
- 职位类别：客服专员/助理
职位描述
职位描述：
Purpose of the Job：
To maintain a call-center and website for B2C, thereby operate coordination between end user and dealer for lead generation to ensure service levels and efficiency. 在最终用户和代理商之间建立一种高效的优质服务。
Tasks & Responsibilities：
- Entry point of all customer inquiries, follow up on requests etc. 接受电话、网站中客户咨询的问题，并对问题进行处理反馈。
- Run a comprehensive call center and website.保证呼叫中心和网站的日常运营。
- Competent handling and fast response of all kind of inquiries能及时发现客户的需求及意见。
- Transfer customer inquiries to suitable dealer.将客户需求传递给合适的代理商。
- Track the solution of customer inquiries.跟踪客户需求的解决。
- Collect and analyze customer information.收集和分析客户信息。
- Relevant customer survey.相关的客户调研。
- Coordinate with dealer and internal resources.协调各个部门和代理商的资源。
- Other assignments by superior其他上级委派的任务。
Qualifications：
－College degree above 大专以上学历；
－ At least 2-year working experience in customer service function 2年以上客户服务工作经验；
- Solution orientation, not problem orientation解决问题的能力；
- Initiative 主动性；
- Service concept 服务意识；
－Accountability, reliability有责任心、有耐心；
－Listening and understanding 善于倾听和理解；
－Ability to handle criticism and conflict具良好地情绪控制能力；
－Good communication接受能力强，有较强沟通能力和技巧，有亲和力；
－Good both in oral and written良好的英语听说写能力；
－Good at computer office software operations熟悉Office软件的应用。
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Purpose of the Job：
To maintain a call-center and website for B2C, thereby operate coordination between end user and dealer for lead generation to ensure service levels and efficiency. 在最终用户和代理商之间建立一种高效的优质服务。
Tasks & Responsibilities：
- Entry point of all customer inquiries, follow up on requests etc. 接受电话、网站中客户咨询的问题，并对问题进行处理反馈。
- Run a comprehensive call center and website.保证呼叫中心和网站的日常运营。
- Competent handling and fast response of all kind of inquiries能及时发现客户的需求及意见。
- Transfer customer inquiries to suitable dealer.将客户需求传递给合适的代理商。
- Track the solution of customer inquiries.跟踪客户需求的解决。
- Collect and analyze customer information.收集和分析客户信息。
- Relevant customer survey.相关的客户调研。
- Coordinate with dealer and internal resources.协调各个部门和代理商的资源。
- Other assignments by superior其他上级委派的任务。
Qualifications：
－College degree above 大专以上学历；
－ At least 2-year working experience in customer service function 2年以上客户服务工作经验；
- Solution orientation, not problem orientation解决问题的能力；
- Initiative 主动性；
- Service concept 服务意识；
－Accountability, reliability有责任心、有耐心；
－Listening and understanding 善于倾听和理解；
－Ability to handle criticism and conflict具良好地情绪控制能力；
－Good communication接受能力强，有较强沟通能力和技巧，有亲和力；
－Good both in oral and written良好的英语听说写能力；
－Good at computer office software operations熟悉Office软件的应用。
职能类别： 客服专员/助理
公司介绍
总部位于瑞士施泰法的索诺瓦集团是全球知名的听力保健解决方案供应商。集团通过其核心业务品牌峰力、 优利康、汉莎通,领先仿生 和 AudioNova 开展运营。 索诺瓦集团为其客户提供行业内全面的产品组合,从听力设备到人工耳蜗，再到无线通讯解决方案。
集团创立于 1947 年，业务遍布全球 100 多个国家，有超过 14,000 名高度敬业的员工。
索诺瓦集团 2018/19 财年的销售额达 27.6 亿瑞士法郎，净利润达 4.602 亿瑞士法郎。无论是所有业务的开展，还是对聆听世界基金会的支持， 索诺瓦集团展望一个大家都能享受聆听，从而实现人生所想的世界。
Sonova, headquartered in St？fa, Switzerland, is a leading provider of innovative hearing care solutions. The group operates through its core business brands？Phonak, Unitron,？Hansaton,？Advanced Bionics？and？AudioNova. We reach our consumers through multiple channels; this diversity lets them benefit from our broad range of solutions – hearing aids, cochlear implants, wireless communication products, digital solutions, and professional audiological care – in the way that best suits their individual needs. Founded in 1947, the group is currently present in over 100 countries across the globe, has a workforce of over 15,000 dedicated employees and generated sales of CHF 2.92 billion in the financial year 2019/20 as well as a net profit of CHF 490 million.. Across all businesses Sonova pursues its vision of a world where everyone enjoys the delight of hearing and therefore lives a life without limitations.
集团创立于 1947 年，业务遍布全球 100 多个国家，有超过 14,000 名高度敬业的员工。
索诺瓦集团 2018/19 财年的销售额达 27.6 亿瑞士法郎，净利润达 4.602 亿瑞士法郎。无论是所有业务的开展，还是对聆听世界基金会的支持， 索诺瓦集团展望一个大家都能享受聆听，从而实现人生所想的世界。
Sonova, headquartered in St？fa, Switzerland, is a leading provider of innovative hearing care solutions. The group operates through its core business brands？Phonak, Unitron,？Hansaton,？Advanced Bionics？and？AudioNova. We reach our consumers through multiple channels; this diversity lets them benefit from our broad range of solutions – hearing aids, cochlear implants, wireless communication products, digital solutions, and professional audiological care – in the way that best suits their individual needs. Founded in 1947, the group is currently present in over 100 countries across the globe, has a workforce of over 15,000 dedicated employees and generated sales of CHF 2.92 billion in the financial year 2019/20 as well as a net profit of CHF 490 million.. Across all businesses Sonova pursues its vision of a world where everyone enjoys the delight of hearing and therefore lives a life without limitations.
联系方式
- Email：sacn02HR@sonova.com
- 公司地址：东城区
- 电话：15917404121