北京招聘

职位描述：
Role and Responsibilities:

1. Warranty Operation

• Develop and manage Warranty process, policy and operation, including manual, hotline
• Work closely with Asia Pacific Regional Warranty team to ensure SERVIS2 & Extended Service Business functionality and operational upgrades to enable warranty claim submission/payment, claim assessing, parts return, and overall claim and reporting functionality.

2. Customer Loyalty Programs Development

• Plan and develop Ford China Operation Customer Loyalty Programs including budgeting to enhance customer satisfaction
• Lead the delivery and communication on Customer Loyalty Programs

3. Accessories Development and Management
   • Lead the development of branded accessories to support the vehicle sales and after-market profitability
4. Service Marketing
   • Lead the development and delivery on value-added service programs to improve after-market profitability and customer satisfaction
5. Operational Excellence
   • Oversee and lead the communication with dealers for related programs and updates
   • Responsible for infrastructure enhancement and implementation, including Dealer Management System, etc.

Qualifications:

• Education Qualification: Bachelor degree or above, with the background of engineering, major in certain subjects relevant to automobile will be preferred
• No. of Years of Experience: 8+ years
• Professional Exposure: Automotive experience in warranty, service and field operation process and implementation
• Leadership Skills:
  • Effective communication skills
  • Ability to manage and direct multiple personnel, projects, dealers and suppliers
  • Strategic planning and tactical Execution
  • Strong project management skills with proven ability to scope & deliver projects to the agreed timing
  • Collaboration skills needed to implement and change existing dealer processes
• Functional/Technical Skills
  • Ability to assess local Market knowledge and apply accordingly
  • Experience of Warranty Claim systems and requirements
  • Strong understanding of dealership operations
  • Cross functional Knowledge and Experience (Sales, Service, Marketing)

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公司宗旨
打造更美好的世界，让每个人自由移动，追逐梦想
OUR PURPOSE
To help build a better world, where every person is free to move and pursue their dreams.


福特汽车公司作为全球汽车企业之一，提供包括设计、制造、销售高品质的轿车、SUV、卡车、电动车型、林肯品牌豪华车型及相关售后服务，并以先锋创新的品牌精神与Ford+发展计划为指导，建立全时全方位的新型客户关系，重振汽车业务，引领电气化革命，全面推进企业现代化，利用智能网联软件、数据和服务，不断提升客户体验。

今年正值福特汽车公司成立118周年之际，福特秉持“打造更美好的世界，让每个人自由出行，追逐现梦想”的宗旨，到2025年底在电气化业务方面全球投入300亿美金，ALL-IN电气化，并已成立全新电池创新中心Ford Ion Park，投资研发固态电池。面向L4级别自动驾驶，福特第四代自动驾驶测试车已上路，Blue Oval智能科技平台，携手苹果、亚马逊和百度等，打造更智能的生态系统。在Ford+发展计划的指引下，福特汽车正在驶入新的发展之路。