北京招聘

Underwriters Laboratory is a premier global safety science company with more than 100 years of proven history. Employing more than 10,000 professionals in over 100 countries, UL is evolving the future of safety with five distinct business units – Product Safety, Environment, Life & Health, Verification and University – to meet the expanding needs of customers and the global public. For more information on UL services, visit www.UL.com

Job Summary

Supports and enhances overall UL experience for internal and external customers. Provides general customer service and administrative support. Responds to general requests from customers.

Responsibilities:
- Coordinates and develops customer relationship
- Identifies customer needs and meets customer requirements
- Handles customer inquiries and resolves problems
- Follows up on customer concerns
- Maintains customer database by operating multi systems
- Deals with customer complaints

Requirements:

- College diploma or above
- At least one year of external customer service experience
- Good interpersonal and communication skills
- Fluent in Mandarin and English
- Experience in Call Center is preferable

The UL family of companies is a premier global safety science company with more than a century of proven history, delivering top-quality safety and compliance services to thousands of customers. Founded in 1894, we are dedicated to promoting safe living and working environments and fulfilling our mission of working for a safer world. Today we employ almost 9,000 professionals in over 100 countries, and those numbers are growing.

UL’s technical and subject-matter experts are dedicated to advancing safety science in a borderless world, working within our five exciting businesses under one of the most recognized and respected safety brands in the world:

?Product Safety - product safety testing and certification
?Environment - independent green claims validation, product certification, training, advisory services and standards development
?Life & Health - innovative and trustworthy solutions to the drinking water, food safety, in-vitro diagnostic and medical equipment industries
?Verification Services – commercial testing, inspection and auditing, supporting manufacturing business operations from initial design through prototyping and into final production and enhances retail or go-to-market supply chain quality management operations
?University - facilitated workshops, online training including self-paced e-learning and live/on-demand webinars, white papers and industry reports, books and safety videos, customized training

We are proud of our role in public safety and work hard each day to help the world move forward – one safe step at a time. Together, we CAN make a difference, so if you’d like to make a real impact, make us your first choice!