Customer Service Specialist客服专员-外高桥
上海得斯威物流有限公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:交通/运输/物流
职位信息
- 发布日期:2016-09-27
- 工作地点:上海
- 招聘人数:若干人
- 职位月薪:1000-9999/月
- 职位类别:客服专员/助理
职位描述
职位描述:
请在简历中写明税前薪资要求,否则不予安排面试,谢谢。
General Responsibilities:
Be responsible for the monitoring of budget /KPI set by the company
EDI system update & billing
To create and prompt the positive team spirit
Detailed Responsibilities:
Set KPI for contractors and monitor the progress
Be responsible to update EDI system for biz involved
Assist in monthly billing
Follow up with Manager ensure all business is carried out according to DSV standard and policies
Pull key clients performance report on monthly basis.
Weekly and monthly operating data report and analyze
Be responsible for specific tasks appointed by manager
Good email reply manner, which shall be timely and efficiently.
Able to deal with daily job under pressure and emergency.
Competency & Qualifications: (Required competency & its level of position holder, educational background, skill, knowledge requirements)
Qualifications Requirements
Knowledge & Skills Knowledge of 3PL and freight forwarding industries Microsoft Office,
fluent spoken & written English, and outstanding Mandarin.
Education & Training Bachelor, above is preferred, with industry training, Management
training, communication training
Experience +4 years related experience and in 3PL is preferred
Personal Characteristics patient, efficient ,responsible
Others
Competency Requirements Desired Level*
Communication L4
Customer Service L4
Team Work L3
People Management L2
Problem Solving L2
Result Orientation L3
Others
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请在简历中写明税前薪资要求,否则不予安排面试,谢谢。
General Responsibilities:
Be responsible for the monitoring of budget /KPI set by the company
EDI system update & billing
To create and prompt the positive team spirit
Detailed Responsibilities:
Set KPI for contractors and monitor the progress
Be responsible to update EDI system for biz involved
Assist in monthly billing
Follow up with Manager ensure all business is carried out according to DSV standard and policies
Pull key clients performance report on monthly basis.
Weekly and monthly operating data report and analyze
Be responsible for specific tasks appointed by manager
Good email reply manner, which shall be timely and efficiently.
Able to deal with daily job under pressure and emergency.
Competency & Qualifications: (Required competency & its level of position holder, educational background, skill, knowledge requirements)
Qualifications Requirements
Knowledge & Skills Knowledge of 3PL and freight forwarding industries Microsoft Office,
fluent spoken & written English, and outstanding Mandarin.
Education & Training Bachelor, above is preferred, with industry training, Management
training, communication training
Experience +4 years related experience and in 3PL is preferred
Personal Characteristics patient, efficient ,responsible
Others
Competency Requirements Desired Level*
Communication L4
Customer Service L4
Team Work L3
People Management L2
Problem Solving L2
Result Orientation L3
Others
职能类别: 客服专员/助理
公司介绍
得斯威是一家全球运输和物流供应商,在全球拥有超过45,000名员工,并在80个国家设有营业场所。集团2017年营业额约113亿美元。虽然得斯威是一家全球化的货运集团,但我们将委托落地化管理,从而使客户在当地拥有更多的权利进行决策。
上海得斯威物流有限公司成立于2007年11月7日,在过去的几年中,公司业务范围和自身规模飞速扩展,员工人数已由最初成立时的十几人发展到目前的三百多人,先后在沈阳、大连、北京、天津、无锡、苏州、宁波、厦门、成都、福州、常熟等城市设立了分支机构。
我们的服务包括:项目解决方案、货运管理、买家零散货集装整柜、报关、卡车运输、仓储、第三方物流、库存管理、定单管理、货物跟踪查询等。得斯威的国内运输业务以多于2200部车辆的资源服务于国内超过600个城市。
公司秉“承客户至上;效益导向;自主敬业;合规合法”的价值观,稳步前行。为了满足我们在中国的长期发展目标以及快速的业务需求,得斯威诚邀具备相关资质的人员加入到我们的团队中。我们也会为优秀的候选人提供有竞争力的报酬以及很好的职业发展前景。
上海得斯威物流有限公司成立于2007年11月7日,在过去的几年中,公司业务范围和自身规模飞速扩展,员工人数已由最初成立时的十几人发展到目前的三百多人,先后在沈阳、大连、北京、天津、无锡、苏州、宁波、厦门、成都、福州、常熟等城市设立了分支机构。
我们的服务包括:项目解决方案、货运管理、买家零散货集装整柜、报关、卡车运输、仓储、第三方物流、库存管理、定单管理、货物跟踪查询等。得斯威的国内运输业务以多于2200部车辆的资源服务于国内超过600个城市。
公司秉“承客户至上;效益导向;自主敬业;合规合法”的价值观,稳步前行。为了满足我们在中国的长期发展目标以及快速的业务需求,得斯威诚邀具备相关资质的人员加入到我们的团队中。我们也会为优秀的候选人提供有竞争力的报酬以及很好的职业发展前景。
联系方式
- 公司地址:地址:span申翔路200号