北京招聘

Key areas of responsibility:
1)Handling customer complaint and spontaneous adverse event.
2)Take part of QA work of Drugsafety group.

Main job tasks:
1)Handling customer complaint and spontaneous adverse event.
-Report complaint (including LIC/AE/TC) to HQs through GCC and Argus.

-Reply analysis result to complainer according to the SOPs.
-Report complaint to health authority timely according to regulation.
-As a coordinator and communicate with relevant contact person to settle complaint.
-Daily answer inquiries from drugSafety hotline and provide technical support for internal and external customers
-Daily evaluate oversea device/drug serious adverse event and prepare lining list for submission.
-Provide product batch number list to Novocare 800 hotline.
-Provide complaints samples list to financial department
2)Take part of QA work in Drugsafety group.
-Maintain local customer complaint databases, documents and intra-web.

Qualifications:
(minimum requirements)
-Customer orientation
-Good communication
-Positive and flexible
-Fluency in both written & spoken English.

Education:
-Bachelor degree or above as medical/pharmacy background/nurse or as equal. Professional experience:
-Min 1 year in customer service function.
-Min 1 year in pharmaceutical company.

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