北京招聘

职位描述：
Company Information
Join one of the fastest growing companies in high tech. Veeva is experiencing rapid growth as the market expands for industry-specific, cloud-based software solutions. A pioneer in industry cloud, according to Forbes, 'Veeva Systems is at the heart of two explosive megatrends: the cloud and life sciences.' We build innovative SaaS solutions that include CRM, content management and customer master data management for life sciences customers ranging from emerging biotechs to the largest global pharmaceutical companies.
Read the buzz, see our videos and hear from our team about the innovation, people and life at Veeva. Are you ready to innovate, inspire, thrive, and shape the future of the industry cloud? Start your best career move here ….

Job Summary
We are looking for an energetic Product Support Engineer for our Veeva Vault. Vault is Veeva’s new, cloud-based, life sciences content management product. As a Product Support Engineer, you will be responsible for issue identification, troubleshooting and resolution. In addition you will work closely with internal teams (Product Management, QA, Engineering, Sales, and Services) as well as our customers to ensure success. This is an opportunity to be on the ground floor of a small, quickly growing team. Creativity, energy and the ability to work effectively within a growing team are critical

Responsibilities
? Troubleshoot internal and customer reported product issues;
? Provide high-quality assistance for customer system administrators as well as internal teams;
? Work closely with the Product Support Manager and Development teams to provide customer feedback;
? Continuously develop the Knowledge Base for use internally;
? Leverage online support community and other channels to effectively share knowledge and encourage community participation in solving problems;
? Complete tasks and projects in a timely manner. Use of multi-tasking and prioritization skills will be essential;
? Develop and foster strategic relationships with Customers.

Requirements
? Bachelor’s degree in a related field or equivalent experiences;
? 2+ years working experience in IT industry;
? Excellent verbal and written communication skills in Japanese or English;
? Previous technology / admin / software / level 2 support related work experience;
? Proven ability to collaborate and build strong relationships with customers;
? Experience working successfully in a rapidly changing environment;
? Professional approach, exceptional customer service is essential;
? Detail oriented, able to manage multiple tasks and priorities.

Nice to have
? Previous work experience in support roles working closely with engineering teams;
? Prior CRM / Content management experience;
? Previous experience in the life sciences industry;
? Understanding of Java, SQL, HTML, XML, JSON, SOAP, REST API;
? Knowledge of Salesforce.com and Jira. 举报 分享

Veeva是一家总部位于美国加州，为生命科学领域客户提供系统、数据解决方案的供应商，十年前的Veeva带着对中国本土市场的憧憬来到了上海。

Veeva is one Califonia based leading IT system, data solution provider in the life science industry. With the vision and expectation of China marketing, Veeva made a big push into Shanghai in 2011.

Veeva在中国业务迅速的崛起除了Veeva产品本身的优势，也和Veeva背后每一位伙伴息息相关。在Veeva，我们坚信如果有正确的公司文化，有优秀的伙伴，那公司就会有好的产品，会健康的成长。

The booming business of China Veeva are inseparable not only from Veeva’s product success but also the employee success at Veeva.

上海办公地点：静安寺越洋广场
北京办公地点：平安国际金融中心
大连办公地点：大连软件园