HR Help Line Customer Service (1 Year) (职位编号：人力资源)
苹果电脑贸易（上海）有限公司
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2016-09-26
- 工作地点：上海-浦东新区
- 招聘人数：若干人
- 学历要求：本科
- 职位类别：人力资源信息系统专员 咨询热线/呼叫中心服务人员
职位描述
职位描述：
Job Summary
A challenging and diverse HR shared service role responsible for providing regional HR Support services to the business.?Be involved in building and launching a new HR service center to support a rapidly growing employee population. Additional, this role will be looked to for expertise in the policies and processes of select countries, acting as the principal liaison between the HR HelpLine and its partners.
Key Qualifications
A minimum of 2+ years Human Resources experience?
Must be able to speak, read and write in English and Mandarin. Secondary degree or equivalent experience?
Flexibility to work varied shifts on a 5-day schedule
?Demonstrated ability working with confidential data?
Exceptional interpersonal skills
?Excellent communicator able to work with all levels of management; strong verbal and written communication skills?
Strong organizational skills and the ability to multi-task; meticulous in organizing workload and managing the detail. Able to work on and balance numerous activities.?
Demonstrated ability to work well in a collaborative environment Experience helping to improve operations and deliver customer satisfaction Ability to travel within Asia Pacific and the United States
Additional Knowledge & Skills?
?Enterprise HR Systems (Oracle, People, SAP, etc) Knowledge management systems?Using data and information to influence process improvement Mac OS systems
Description
Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and information sources, and payroll
?Respond to employee inquiries through phone, email or text messages by accessing a variety of tools and knowledge bases
Create, organize and review knowledge base content?Help resolve non-standard employee enquiries, identifying the best means to find expert support internally or externally
?Build relationships throughout Apple’s growing Asia Pacific Human Resources organization?Administer HR-related processes for internal customer, including data entry and support of Apple’s HRIS tool
?Develop strong internal relationships across Human Resources and with external vendors to better understand these functions and support opportunities?
Share and improve processes within the HR HelpLine and across Apple’s businesses?Record all enquiries and resolutions in a customer relationship management system?
Analyze trends and report results, bringing findings and insights from the HR HelpLine to our businesses?
Help make the HR HelpLine experience truly rewarding for customers Maintain employment files and ensure archiving of files is up-to-date and accurate.
Education:
Bachelor degree
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Job Summary
A challenging and diverse HR shared service role responsible for providing regional HR Support services to the business.?Be involved in building and launching a new HR service center to support a rapidly growing employee population. Additional, this role will be looked to for expertise in the policies and processes of select countries, acting as the principal liaison between the HR HelpLine and its partners.
Key Qualifications
A minimum of 2+ years Human Resources experience?
Must be able to speak, read and write in English and Mandarin. Secondary degree or equivalent experience?
Flexibility to work varied shifts on a 5-day schedule
?Demonstrated ability working with confidential data?
Exceptional interpersonal skills
?Excellent communicator able to work with all levels of management; strong verbal and written communication skills?
Strong organizational skills and the ability to multi-task; meticulous in organizing workload and managing the detail. Able to work on and balance numerous activities.?
Demonstrated ability to work well in a collaborative environment Experience helping to improve operations and deliver customer satisfaction Ability to travel within Asia Pacific and the United States
Additional Knowledge & Skills?
?Enterprise HR Systems (Oracle, People, SAP, etc) Knowledge management systems?Using data and information to influence process improvement Mac OS systems
Description
Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and information sources, and payroll
?Respond to employee inquiries through phone, email or text messages by accessing a variety of tools and knowledge bases
Create, organize and review knowledge base content?Help resolve non-standard employee enquiries, identifying the best means to find expert support internally or externally
?Build relationships throughout Apple’s growing Asia Pacific Human Resources organization?Administer HR-related processes for internal customer, including data entry and support of Apple’s HRIS tool
?Develop strong internal relationships across Human Resources and with external vendors to better understand these functions and support opportunities?
Share and improve processes within the HR HelpLine and across Apple’s businesses?Record all enquiries and resolutions in a customer relationship management system?
Analyze trends and report results, bringing findings and insights from the HR HelpLine to our businesses?
Help make the HR HelpLine experience truly rewarding for customers Maintain employment files and ensure archiving of files is up-to-date and accurate.
Education:
Bachelor degree
职能类别： 人力资源信息系统专员 咨询热线/呼叫中心服务人员
公司介绍
Passion works here.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.
The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Imaging what you could do here. At Apple, creative ideas have a way of becoming wonderful products, services, and customer experiences very quickly. Bring passion and dedication to your job and there＇s no telling what you could accomplish.