北京招聘

职位描述：
主要职责：
Prioritise, plan and complete client service delivery tasks in line with global and local business requirements. Includes liaising with clients, dealing with complex queries and proactively resolving service issues within agreed deadlines/targets

To plan visits/activities in line with client and business needs, through effective and efficient allocation of available field force resources. Includes dealing with business queries and resolving resource/planning problems within agreed deadlines, whilst ensuring compliance with external accreditation requirements

Build relationships with internal and external clients to help build and maintain the business, and improve LRQA’s competitive position

Identify and refer potential client complaints and opportunities for new business by providing potential solutions and striving for continuous improvement

Responsible for the accuracy and completeness of client data in LRQA business systems

Develop a good knowledge and understanding of LRQA products, services, systems and processes on an on-going basis

Identify and suggest improvements to service delivery processes and procedures

Mentor other team members and new staff to transfer knowledge of LRQA’s products and processes

Actively contribute to team meetings and client service initiatives

Prepare, check and issue certificates. Provide support to other offices to produce and translate certificates. Report data. Upload approvals and related data to external databases, as necessary. Meet performance targets for certificate turnaround.

Assess the risks and work in a safe manner at all times, robustly implementing health and safety rules, instructions and systems and refuse to undertake work that compromises your safety or health.
Report in a timely manner all incidents including near miss and safety observations (NMSO), accidents and injuries and raise any health and safety concerns with your line manager.

要求：
Experience of working in a business to business client service environment, preferably dealing with business clients

Good verbal and written communication skills in English (and local language, as applicable), with a good understanding of business language

Polite and approachable manner

Using own initiative able to prioritise and work on multiple tasks and complex issues whilst adhering to tight deadlines

High degree of accuracy

Able to work as part of a team to contribute to achieving departmental/business objectives

Computer literate in MS Office 举报 分享

About LR/劳氏船级社（中国）有限公司
Safety has been at the heart of our work since 1760 and we invest our time, money and resources to fulfil Lloyd’s Register’s mission: to protect life and property and advance transportation and engineering education and research. Through our impartial advice, broader knowledge, deeper experience and closer relationships we help ensure a safer world.

We provide independent assurance to companies operating high-risk, capital-intensive assets in the energy and transportation sectors, to enhance the safety of life, property and the environment. This helps our clients to create safe, responsible and sustainable supply chains.

The Lloyd’s Register Group is one of the world leaders in assessing business processes and products to internationally recognised standards. The standards are either those of major independent bodies or ones that we have developed ourselves. From design and new build to in-service operations and decommissioning, we aim to deliver complete lifecycle and risk management solutions to help ensure the safety, integrity and operational performance of assets and systems.

Our clients are typically managing large-scale, high-value assets where the cost of mistakes can be very high, both financially and in terms of the impact on local communities and the environment. In such a setting, organisations need advice and support they can trust.