北京招聘

职责：
- 持续不断的积累对中国互联网社区发展与文化，网络营销战略，以及所服务的客户的行业，品牌和产品的丰富认知；
- 引领某些行业的网络口碑和社区文化研究,积极指导和整理相关领域的研究成果；
- 深入了解客户需求和行业发展，挖掘潜在客户和研究咨询业务拓展新思路新渠道，构思相关行业拓展和客户服务战略，带领客户服务团队完成年度业绩，保证客户的高满意度；
- 独立带领多个项目团队提供各类高质量的研究咨询服务，为客户提供各类非常有价值的咨询建议，帮助其营销战略策划，获得客户高度赞赏；
- 积极领导客户服务团队参与多个不同行业客户的研究咨询服务和新的业务拓展，设计和改进研究咨询服务产品和解决方案, 优化团队人员分工与协调，实现高质量高效率的团队合作；
- 积极参与并提议各类营销沟通活动，和业界的高级管理者广泛交流，参与业界各类论坛交流和分享，赢得专业声誉；
- 独立承担各类项目研究报告的演示和研究咨询服务的推介，主动和客户高层一起讨论中国网络社区变革带来的各类营销战略创新，赢得客户高层的高度认可；
- 领导和管理客户服务团队成员的研究，项目管理，客户沟通，和业务拓展工作，根据公司的各项战略和政策，完善客户服务团队的人员和业务管理并不断提出管理创新，指导团队成员的职业规划，实现人才培养和发展目标，树立卓越的团队精神；
- 组织和指导多个公司网络口碑研究模型，咨询产品及服务的开发和完善项目，实现突破与创新；
- 与其它客户服务团队积极交流和协作，分享新知；积极协调团队之间和部门之间的沟通，及时组织，响应，和支持；
- 深入理解公司各类网络口碑分析技术及其原理，指导团队成员灵活运用各类技术设计客户服务方案，协助提高技术方面的客户认知和营销沟通，不断并对技术发展和技术服务提出建设性的意见；
- 积极领导或组织各类网论资讯整理，行业研究等临时小组工作，组织公司及团队的活动；

要求：

- 本科或以上学历，市场营销，企业管理，社会学，新闻学，心理学，广告学，电子商务，计算机信息系统等相关专业为佳；
- 至少拥有5-7年以上相关网络分析或市场研究经验和客户服务经验，且拥有某领域的研究专长；
- 对网络媒体及网络产业有非常深入的了解，乐于投身于互联网络研究和创新，拥有浓厚兴趣和持续的研究热情；
- 挚信成熟，果敢练达，拥有优秀的客户服务团队领导能力，和跨部门组织，协调和协作能力；
- 擅长人际沟通，拥有优秀的人员管理能力，至少管理过５个人的团队，有团队培育和发展经验；
- 乐观积极，突破进取，勇于面对挑战，能够带领团队在高压力下工作，以结果为导向，公正无私，责任心强；拥有突破性思维，解决问题，创造价值；
- 优秀的研究分析和多项目团队管理能力，对自己团队的研究和咨询服务成果和人员素养，要求严谨，力求完美；
- 深入解读客户的各类需求，拥有敏锐的商业意识，进行战略性思考和业务战略规划的能力，和优秀的业务拓展的实践能力；
- 优秀的中英文口头和书面沟通表达能力，能用英语自如的拟写，演示，和推介研究成果和公司业务，理念，和战略愿景；
- 良好的电脑应用能力，熟悉对电脑数据库和各类网络工具，熟练使用各类办公软件；
- 经常参与BBS论坛讨论，广泛使用各类网络社会化媒体，和持续撰写个人博客的优先；
- 有汽车、医药健康、金融服务、电子技术、计算机和信息通讯、软件开发、网络游戏、多媒体传播等行业研究背景者优先。

如果对我们这个职位感兴趣的，可以发送简历到recruit@cicdata.com。谢谢！
Job Description:
? Continually accumulate experience and knowledge of Internet media as well as assigned client industry/brand/product related information
? Specialize in a specific industry's IWOM and online community culture research, and continuously reorganizes the research results of related domain;
? Able to analyze and identify new requirements from clients as well as development of the industry; able to identify potential customers and new channels, as well as assisting with the development of company services and products; contributes customer service strategy plan, lead research & consulting team achieve yearly targets, and ensure high satisfaction from clients
? Able to lead multi-project team and provide high quality research and consulting service for clients as well as valuable research suggestions, assist clients with marketing strategy plans and win high recognition by clients.
? Able to lead research and consulting team participate in consulting and research service to clients as well as new business development for different industries, design and improve service product and solution, optimize team member division and coordination, realize high quality and efficient team cooperation;
? Participate in and assist in company’s marketing PR activities, able to communicate with the industry’s professionals and participate in related forums, and achieve mutual recognition.
? Take ownership of all kinds of project’ report presentation as well as recommendation of consulting and research service, communicate with clients about the innovation of marketing strategy with the development of Chinese online community initiatively, win high approval from clients high-level official
? Able to instruct team members’ research work, project management, customer communication and business development; complete team members job design and business management , and regularly propose new innovative solutions according to company’s strategy and policy, realize the potential of talents by providing training and development and build team spirit;
? Able to participate and provide research on IWOM model as well as development and improvement of products and services, with breakthrough innovation
? Good in communicate and cooperate with other project team, willing to share new knowledge; able to communicate with other department smoothly with prompt response and supporting.
? Able to master IWOM technique and principle comprehensively and know how to utlize them effectively to meet clients needs as well as giving constructive recommendations to technological development and service;
? Participate in online information reorganization and industry research groups as well as join in company and team activities, assist in marketing communication activities positively;

Requirements
- College degree or above, major in marketing, business management, sociology, journalism, psychology, advertising, e-commerce, computer information system preferred
- 5-7 years or above of related network analysis experience or marketing research work and client service experience, research specialty in a few domains is a must;
- Understanding and strong interest in Internet media and Internet industry, devoted to Internet marketing research innovation with high research enthusiasm;
- Diligent with good moral character, courageous with good mastership, excellent leadership and trans-departmental organization, coordination and cooperation ability
- Good team management ability and communication skill as well as employee management ability, have experience lead team with at least 5 person, have experience on team cultivation and development
- Able to innovate with breakthrough mindset, must welcome challenges, can take high pressure work, take the result as the guidance and take ownership, able to solve problem independently with creativity and breakthrough mind
- Excellent research analysis and multi-task management ability, be rigorous to self as well as team members on research and consulting service, strive to perfect
- Ability to understand thoroughly customer’s needs, keep keen commercial consciousness, have strategic thinking and plan ability with outstanding service development ability
- Excellent English speaking & writing skills, can use English comfortably in writing, presentation and recommending research results as well as company service, strategy and value;
- Good computer application skill, understanding of basic database applications and familiar with statistic software preferred.
- Regular participation in BBS forums, use network socialization media widely and Blog writing is a plus
- Quick learner with knowledge of specific industries (e.g. pharmaceutical, financial service, automobile, consumer electronics, Information Communication, Software Development, Online Gaming industries) is preferred.

If you are intertested in this position, please send your resume to recruit@cicdata.com. Thanks.

CIC作为中国和亚太地区第一个，并且持续处于领先地位的社会化商业资讯提供商成立于2004年。CIC是全球社会化商业资讯行业的先驱，与众多成功的社会化品牌以及超过100位长期合作的知名跨国客户建有长期战略合作关系，并通过公关，市场调研，媒体策划及销售策略来推动提高商业绩效。CIC拥有将近100亿存档社会化信息数据，如此大数据量通过CIC的专有技术使CIC能获得比任何一个第三方公司收集和挖掘到更多有意义的社交数据。2012年，CIC同意接受全球最大的传播服务集团WPP旗下Kantar集团收购，Kantar集团是个有十亿美元资产的广告和媒体监测服务供应商，在全球有将近30000名员工。加入WPP之后，CIC将进入另一个里程碑式的发展。

Founded in 2004, CIC is the first and leading social business intelligence provider in China and Asia Pacific. CIC is a world pioneer in the social intelligence industry, with long term, strategic relationships with some of the most successful social brands and over 100 retainer clients who leverage social intelligence across the organization, including PR, market research, media planning, and sales to drive business performance. With close to 10 billion archived messages, CIC’s ‘big data,’ proprietary technology has collected and mined more social data than any third party firm in China. In 2012, CIC was acquired by WPP, the world’s largest communications group and CIC works under its Kantar group, a one billion dollar insights firm with almost 30,000 employees around the world.

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