北京招聘

职位描述：
Position role summary:
The Customer Engineer performs activities associated with installing, maintaining and servicing deskside computer-related products and legacy systems, at customer sites, large IMS environments and/or depot locations, by using standard methods, techniques and tools applicable to the area in which they are working. Equipment support may include Enterprise Server, PC & laptop computers, storage sub-systems and drives, computer and telecommunications systems as well as networking.
The Customer Engineer achieves the productivity metrics associated with their position.

Key responsibility:
Requires a high level of expertise in PC operating systems i.e. Microsoft/Linux/Unix, networking SW, anti virus SW. and all tier one manufacturer PC and printer products, OEM network devices, and document processing products. This role is also intended as the primary role for personnel providing complex Deskside support.
Provides call taking and site specific support .
Provides Deskside support including software, hardware and networking support for desktops, laptops and servers.
Provides maintenance and support on legacy products.
Prepare and present performance / incident reports to the Service Delivery Manager and to the customer.
Installs and maintains PCs and associated software, networks, servers and peripherals
Supports network products from operational and maintenance perspectives
Performs installs, moves, adds and changes as required
Tests and certifies PCs, networks, servers and client approved applications
Provides follow-up on problems or escalation.
Provides call taking and site specific support (DTS and Legacy).
May be assigned Project Management responsibilities.
Responsible for deployment of multi-faceted infrastructure projects.
Provides advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems and interconnectivity problems.
Installs and maintains Enterprise servers, mainframe, high-end networking and complex product configurations, servers, telecommunications equipment, storage-subsystems and drives, high-end document processing equipment, peripherals and PCs.
Performs Installs, moves, adds and changes as required.
Takes responsibility for follow-up services or problem escalation.
Maintains a high degree of professionalism in actions, demeanour and dress.
Ensures customer satisfaction throughout the service delivery transaction.

Skills and knowledge:
Requires a high level of expertise in some or all of the following: High end document processing equipment, Enterprise Servers, high-end electro-mechanical devices storage subsystems and drives, and high end networking and complex product configuration.
Troubleshooting software and hardware problems.
Knowledgeable in servers, Microsoft/Linux/Unix applications, network protocol, internetworking, configuration, and possess advanced PC support capability.
Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems
Advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems.
Ability to test and certify PC, networks, servers and client /Unisys approved software applications and associated peripherals.
Focused on solving business problems.
Performance and attitude consistent with Unisys Core Behavioural Attitudes.
Demonstrated commitment to quality and performance improvement.
Knowledge of client specific internal procedures and service delivery requirements.
Excellent teamwork skills and ability to work unsupervised.
Excellent analytical and diagnostic abilities.
Strong client communication skills.
Able to produce clear, concise and readable documentation.
A good understanding of ITIL principles is desirable.
Knowledge of client specific internal procedures and service delivery requirements.

Qualification:
A+ certification.
Completion of CIR4 Core Training.
Specific Manufacturers certifications as required. i.e. EMC, Dell, Cisco, Microsoft, Unisys. COMPTIA, and NETWORKPLUS.
Tertiary qualification desirable (Dip. in Computer Engineering or Dip. Business Computing).
Microsoft MCSE-Windows 2K or above desiable.
IBM /HP/ Compaq /Dell Server certifications desirable.
SAN certifications desirable.
ICT industry recognized qualifications are desirable.
For legacy products, must have current product training. 举报 分享

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.