北京招聘

Key Responsibilities主要工作职责:

1.能够快捷、准确及专业地处理来自消费者的各种不同类型的咨询、意见和建议，包括投诉。
2.维护客户关系，电话回访。
3.透过优质的客服服务帮助消费者解决问题，同时与消费者建立和谐的关系，从而树立良好的公司和品牌形象。.

Job Specification招聘要求：(including Education, technical skill & personal attributes requirements, etc.包括教育背景,技术等要求)

1.中专或以上学历，能说流利且标准的普通话，具客服服务经验者可获优先考虑；
2.喜欢并善于与人沟通，有较好的口才和写作能力，表达能力强；
3.良好的服务意识和态度，并擅于建立良好的人际关系，具有较强的忍耐力；
4.能承担一定的工作压力，独立解决问题的能力强。

   Accentiv'（雅智捷）隶属于法国艾登瑞德集团，原雅高服务（Accor Services）。艾登瑞德集团于2010年7月成功在泛欧巴黎证券交易所挂牌上市（EDENREDAC - Euronext Paris）。作为全球著名的CRM领导者以及关系行销咨询与实施专家，Accentiv'（雅智捷）专注于为企业客户度身订制专业的CRM、忠诚度以及激励项目。我们致力于为企业客户构建忠诚度的桥梁，提供专业的关系行销咨询、设计、发展和管理一站式无忧服务。帮助建立企业客户与顾客、渠道以及员工之间健康有效的关系。我们相信良好的关系可以为企业创造更高价值，从而有效提升业绩。我们相信关系致远!
Accentiv'（雅智捷）目前在全球42个国家开展业务。我们的客户遍布零售、快消、酒店、母婴、奢侈品、物流等多个行业，如：米其林、宝洁、丝芙兰、雀巢、DHL、哈根达斯等。
 
Accentiv’ is a subsidiary of Edenred (formerly branded Accor Services), which was one of the two core businesses under Accor Group. The new Edenred Group became independent in 2010 and was listed on the Euronext Paris on July 2（EDENREDAC - Euronext Paris）. As a CRM leader and renowned specialist in relationship marketing consultancy and practice, Accentiv' provides business with tailor-made services to design and manage CRM, Loyalty & Incentive Programs. We are committed to helping our corporate clients build up a loyalty bridge to their customers, partners and employees, and to providing a holistic package of relationship marketing consulting, technology, marketing and operation services. We believe RELATIONSHIPS DO MATTER.
Accentiv’ operates in 42 countries around the world. Our clients in China, covering in various industries of Retail, FMCG, Hotel, Baby, Luxury and Logistic: Michelin, P&G, Sephora, Nestle, DHL, Haagen-Dazs…

公司网址：www.edenred.com
          www.accentiv.cn
公司邮箱：hrbj-cn@edenred.com