Customer Support Specialist - Korean Speaker
雅高达旅游咨询（北京）有限公司
- 公司规模：1000-5000人
- 公司性质：外资（欧美）
- 公司行业：互联网/电子商务
职位信息
- 发布日期：2016-09-30
- 工作地点：国外
- 招聘人数：10人
- 学历要求：本科
- 语言要求：英语 熟练 韩语/朝鲜语 熟练
- 职位月薪：10000-14999/月
- 职位类别：客服专员/助理 咨询热线/呼叫中心服务人员
职位描述
职位描述：
Roles & Responsibilities:
? To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
? Understand and deliver business strategies and improve customer services through the execution of self-service
? Accountable for meeting individual (KPIs) and team goals
? Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
? MUST have good command of spoken and written KOREAN Languageplus the ability to speak and write in English would be preferred.
? Immaculate telephone manners and communication skills.
? Excellent listening skills, critical-thinker with attention to detail.
? Minimum typing speed of 35 words per minute
? Willing to work on rotating shifts
? Ability to work in both a team environment and autonomously
? Demonstrate high degree of integrity and confidentiality
? Natives preferred; minimum work experience of 2 years + a Bachelor’s Degree is required for those who need to apply for work permit.
What we offer:
? 5 day work week
? Competitive annual salary above market rate
? Medical coverage (outpatient and inpatient)
? 4 weeks’ paid training
? Discounted hotel accommodation; anywhere in the world
? Exposure to travel industry
? Work culture: balance in work and life
? Work environment: multinational
? Dress code: smart casual
? Strategic office location : Bangkok, Thailand
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Roles & Responsibilities:
? To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
? Understand and deliver business strategies and improve customer services through the execution of self-service
? Accountable for meeting individual (KPIs) and team goals
? Continuously identify work process improvements and communicate to Team Leaders and (or) Manager
? MUST have good command of spoken and written KOREAN Languageplus the ability to speak and write in English would be preferred.
? Immaculate telephone manners and communication skills.
? Excellent listening skills, critical-thinker with attention to detail.
? Minimum typing speed of 35 words per minute
? Willing to work on rotating shifts
? Ability to work in both a team environment and autonomously
? Demonstrate high degree of integrity and confidentiality
? Natives preferred; minimum work experience of 2 years + a Bachelor’s Degree is required for those who need to apply for work permit.
What we offer:
? 5 day work week
? Competitive annual salary above market rate
? Medical coverage (outpatient and inpatient)
? 4 weeks’ paid training
? Discounted hotel accommodation; anywhere in the world
? Exposure to travel industry
? Work culture: balance in work and life
? Work environment: multinational
? Dress code: smart casual
? Strategic office location : Bangkok, Thailand
职能类别： 客服专员/助理 咨询热线/呼叫中心服务人员
公司介绍
Agoda.com is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda.com is part of Booking Holdings, Inc. (Nasdaq:BKNG). Agoda.com’s network includes more than 1,000,000 accommodations worldwide. The multinational staff of nearly 4,000 professionals, located throughout the world, provides a first-rate reservation service in 45 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.
Website: https://careersatagoda.com/
Website: https://careersatagoda.com/
联系方式
- Email：Machar.smith@agoda.com
- 公司地址：地址：span东方广场