北京招聘

职位描述：
Objective:
As a Support Engineer of Oracle EBS Application Technology Group (ATG), act as the technical interface to customers and responsible for resolution of problems through research, collaboration or problem replication.
Responsibilities:
1.Communicate with corporate customers via telephone, written correspondence, and electronic service regarding finding solutions for technically complex problems identified in Oracle EBS products
2.Manage escalations and ensure timely delivery of high quality resolution on technical issue focusing on root cause analysis and prevention.
3.Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
4.The prospective candidate should draw upon all resources at Oracle, to advise and consult on the use of Oracle EBS technologies to avoid such problems in the future.
5.Educate and walk the customer through the problem-solving process
6.Adopt appropriate diagnostic methodology & procedure when handling and documenting technical issues.
7.Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues.
8. Research and study on Oracle EBS features and functionalities or related technologies to maintain product expertise.
9. Write technical articles on Oracle EBS products for the Knowledge Management.

Requirements & Qualifications:
Candidate should possess the following skills & competencies:
1. Must have strong technical knowledge in Oracle EBS, Oracle Database 9i/10g and application server (http, apache…)
2. Knowledge of SQL, PL/SQL, shell scripting and/or other programming languages.
3.Great problem solving skills, with a strong bias for quality and engineering excellence at scale. Not only must you able to identify, analyze, diagnose and troubleshoot complex problems using appropriate tools under constraints, but able to handle with utmost professionalism without compromising customers’ satisfaction.
4.Proficiency in system admin skills in at least one of the following operating systems: any flavor of UNIX/AIX, Linux, along with Windows.
5.Must have strong customer-centricity mindset and the passion to work in service support line of business including providing preventive support and proactive advices.
6.Excellent interpersonal communication and written skills in English is a MUST. You should also possess the ability to synthesize well internally among teams and with customers.
7.Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate with members locally or globally across different geographical timezone.
8.Requires discretion and independent judgment in a dynamic environment to anticipate and assess ambiguous situations especially when dealing with customers.
9.Proven experience delivering high performance enterprise-wide software application support or consulting.
10.BE/ME in Computer Science, Engineering, related field or equivalent.
EBS ATG SKILLS
1.Knowledge of rel11i and rel12 application Architecture, it's component such as client, application and database tier. Knowledge on Oracle Application Framework Architecture (Model View Controller concept )
2.Understood or involved in installation, configuration, cloning, patching and upgrade
3.Handled menu and functions creations, Profile Option Settings, creation of Request Group, Data group, value sets and Flex Field setups.
4.Creation of Concurrent Mangers, Programs and Request sets (and staged functions). Troubleshooting of Concurrent Requests and Request sets.
5.Knowledge of cloning using Rapidclone, Autoconfig and adclone utility
6.Understand ad tool/utilities and its usages (e.g. adadmin, adpatch, adsplice, adlicmgr and adctrl)
7.Understanding Forms and Html UI and it's directory structures in application
8.Understand and familiar with performance tool such as tkprof
9.Knowledge of troubleshooting concurrent program , workflow
10.Knowledge of Debugging Application using FND Debug
11.Have good understanding on Jdeveloper, Extending an OAF base application and Deploying extensions
12. Knowledge of Java , XML , XML Publisher
13. Apache Jserv Architecture, configuration, logging
14. Oracle AS/forms/report services architecture, configuration, logging
15. Knowledge of PL/SQL structure, object and debugging PL/SQL code
16. Database Knowledge and Oracle DB – DML, DDL, Tables, Views, Triggers, SQL, Explain Plans, etc.
17. Knowledge of Data Blocks, Segments, Table spaces, Data files and Control Files Transaction Management, Schema Objects
18. Database session Tracing from forms, reports, jserv
19. Understand trace Analyzer, PLSQL profiler 举报 分享

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