北京招聘

职位描述：
Overall responsibility:
The Research Manager (RM) is part of the Client Service team in their office and in a larger office will belong to a specific Client Service Team. Their primary responsibility is to work with senior managers to serve as a liaison between MB and its clients, with responsibility for appropriate high levels of service to those clients.


-People Leadership

· Ensures training and development of team
· Provides technical advice to members of his/her team

-Client Leadership

· Maintains relationships with his/her identified clients, ensuring that their needs
are being met and that they are receiving appropriate levels of service, in collaboration with seniors on those accounts
· Accountable for client relationships and satisfaction; builds strong rapport and trust; raises client expectations
· Day to day involvement with client projects, including interpretation, development of
recommendations, presentation of findings
· Demonstrates marketing knowledge and applies to successfully forge strong working relationships with clients (advertising knowledge for agency)
· New business development amongst existing clients and identification of new
business opportunities outside the existing client base

-Business Leadership

· Assists with management of staff including:
- Setting objectives
- Conducting performance evaluations
- Monitoring of progress of staff under their management
· Overall quality and profitability of the services provided to his/her clients, with minimal supervision from Account Director or Group Account Director
· Assists the AD/GAD in management of revenue budgets set for those clients
· Is able to write successful proposals

-Thought Leadership

· Contributes to appropriate and innovative research designs; provides insights to all
stages from proposal preparation, design, survey study methods and report write-ups
· Makes a contribution to company development, such as new approaches, improvements to company efficiencies
· Continues to look for ways to deepen the insight using further analysis, including MB learnings, integrating external data
· Improves knowledge on new and existing MB tools and applies to resolve client issues



Required Experience/Skills:
· At least 4-5 years experience in Client Service
· Proven marketing (research) knowledge
· Proven knowledge of MB products and philosophy (if being promoted internally)
· Some experience in leadership and team management, including staff development
· Demonstrated ability to build strong client relationships and developing skills in business development
· Attention to detail and accuracy (oversees the production and delivery of quality outputs at all times
· Project management – monitors research progress and directs all stakeholders to complete assigned projects based
on client requirement; anticipates and resolves issues relating to support department operations and maintains quality
control
· Strong presentation and interpersonal communications skills
· Fluency (verbal and written) in English and Chinese essential
· Cultural awareness 举报 分享

Kantar Millward Brown （北京华通明略信息咨询有限公司）