北京招聘

(1)工作职责Responsibility
Dell has expanded its networking solutions with the acquisition of Force10 Networks, Inc., a leader in high-performance datacenter networking. Force10’s networking capabilities complement Dell’s datacenter solutions portfolio, enabling it to offer customers a broader range of enterprise offerings.

The Senior Customer Support Engineer provides Tier II post-sale technical support to Dell Force10 customers and partners. The role is responsible for resolving complex hardware and software problems in high speed networking environments. This engineer will respond to situations where first-line product support has failed to isolate or fix problems. Also will interfaces with Development Engineering when a problem cannot be resolved. The Sr. TSE should also have advanced knowledge/expertise in high speed networking and be well versed in competing technologies, competitive product features, configurations, and industry direction. The Senior TSE is also responsible for managing major accounts and resolving critical customer issues. Other responsibilities include, but limited to, replicating customer networks, documenting customer networks, mentoring junior engineers, making recommendations for product and process improvements, and helping other team members.


(2)职位要求Qualification：
· Required Experience and Skills:
• Expert level troubleshooting skills
• Extensive knowledge of following protocols: BGP, OSPF, IS-IS, Multicast, RIP, STP, MSTP, PVST, RSTP.
• Strong understanding of following networking technologies: Switching and Routing, TCP/IP, VRRP, 802.1Q, QoS, Policy Based Routing, ACL, WAN Protocols, firewall, load-balancer, packet sniffing
• Strong written/verbal communication and interpersonal skills
• Good working Knowledge in both Unix and Windows environment
• Working knowledge of MPLS and IPv6 are desirable.
• Experience in ISP Environment or large Data Center network is highly desirable
• Experience in a QA or Dev-test environment is a plus.
• Other major vendor certifications are also desirable
• Bilingual Englisg/Spanish is a plus.

Desired Characteristics:
• Creative problem solving skills and dedication to seek problem resolution
• Have the ability to work independently and also as a team to resolve problems.
• Good customer-relation skills and the ability to communicate intelligently and efficiently.
• Desire to learn new technologies, adapt leadership techniques, and implement networking best practices.

Education / Experience:
• MS/BS in CS/EE or equivalent
• Minimum 10 years experience in High Speed Networking
• Minimum 5 years Customer Support Experience


Why work for Dell?
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
What we look for:
- Integrity and Trust – Team members who ‘do the right thing’ and have courage to speak up
- Intellectual Capacity – openness to learning, understanding and solving problems
- Drive For Results – Team members with a ‘can do’ spirit
-Adaptable – Team members who respond and adjust

Dell offers:
-Opportunity to work with a strong brand at one of the world's largest IT solutions providers
-Dynamic, challenging, international work environment
-Exciting internal career opportunities
-Competitive compensation including bonus plans & a great benefit package
-An individual professional development plan
-Formal and informal training

About Dell Inc.:
Want to work in an environment where each day is focused on delivering time, technology, and the know-how to make the world a better place?
With a company committed to creating a diverse workforce and creating a positive, collaborative environment where everyone is valued and included?

At Dell, we believe technology is essential for human success and that it should be accessible to everyone. We are constantly evolving to better serve our customers, seize new opportunities and drive growth. Together we can change the world. Come join us.
For more information, visit us on the web at www.dell.com/careers.

Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for ？the data era. Join us and become a part of what’s next in technology, starting today.

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