Customer Relationship Manager
英丰玛企业管理咨询（上海）有限公司
- 公司规模：少于50人
- 公司性质：外资(欧美)
- 公司行业：专业服务(咨询、人力资源、财会)
职位信息
- 发布日期：2012-08-17
- 工作地点：北京
- 招聘人数：若干
- 工作经验：二年以上
- 语言要求：英语熟练
- 职位类别：客户关系经理/主管
职位描述
Ovum is a prestige global analyst company for the Telecoms, IT and the Internet industry. Headquartered in London, we are looking for an energetic and experienced customer relationship manager to join our Beijing office.
The successful applicant will be a dynamic and motivated team player who is passionate about providing service and support to our blue-chip client companies.
Primary roles & responsibilities:
- Promote and encourage the use of Ovum services already purchased by our key accounts, as to ensure renewal of contracts and to drive growth of consulting revenues.
- Maintain existing accounts and encourage usage of Ovum's research by proactively calling customers on a daily basis and making sure they understand what content is available through their contracts.
- Build relationships with gatekeeper/users and act as their day-to-day contact by providing relevant customer support and service.
- Compile and monitor usage data for key accounts monthly, or as and when required.
Skills & Experience
Target and deadline driven with strong prioritising, planning and organisation skills, you will be able to plan and manage all aspects of client contact.
- Fluent English, with strong verbal and written communication skills
- ICT literate with 2 years customer service experience, ideally within a telecoms and/or IT environment.
- Effective presentation and service product demonstration
The successful applicant will be a dynamic and motivated team player who is passionate about providing service and support to our blue-chip client companies.
Primary roles & responsibilities:
- Promote and encourage the use of Ovum services already purchased by our key accounts, as to ensure renewal of contracts and to drive growth of consulting revenues.
- Maintain existing accounts and encourage usage of Ovum's research by proactively calling customers on a daily basis and making sure they understand what content is available through their contracts.
- Build relationships with gatekeeper/users and act as their day-to-day contact by providing relevant customer support and service.
- Compile and monitor usage data for key accounts monthly, or as and when required.
Skills & Experience
Target and deadline driven with strong prioritising, planning and organisation skills, you will be able to plan and manage all aspects of client contact.
- Fluent English, with strong verbal and written communication skills
- ICT literate with 2 years customer service experience, ideally within a telecoms and/or IT environment.
- Effective presentation and service product demonstration
公司介绍
Ovum is a prestige global analyst company for the Telecoms, IT and the Internet industry. Headquartered in London, we are looking for an energetic and experienced customer relationship manager to join our Beijing office.