全球知名外资流程服务(呼叫中心)企业--QA Manager
成都安德诺晟企业管理咨询有限公司
- 公司规模:50-150人
- 公司性质:民营公司
- 公司行业:专业服务(咨询、人力资源、财会)
职位信息
- 发布日期:2016-09-12
- 工作地点:贵阳
- 招聘人数:1人
- 语言要求:英语 熟练
- 职位月薪:10000-14999/月
- 职位类别:客服经理
职位描述
职位描述:
Job Responsibilities:
Lead Training and Transaction QA team to support customer service delivery in customer care/technical support account
Lead and Manage COPC deployment and maintenance in Quality and Training line
Work with client and delivery closely on improving CSAT, Quality and other metrics
Provide high quality analysis to support customer service delivery by using Six Sigma and Quality statistics
Mentor and Coach Six Sigma projects
Driving Best Practice Sharing
Lead/Support other Training and Quality initiatives
Job Requirements (skills/experiences):
At least 3 years operation or quality management experience
Knowledge of ISO 9000/COPC deployment and operationalization, ISO lead auditor certification or COPC coordinator certification is a plus
Demonstrated ISO/COPC experience
Six Sigma Black Belt certification is a plus
Good functional knowledge of MS office tools
Good communication skills - Fluent spoken and written English
Good leadership and interpersonal skills
Good team player
Good Presentation Skills
Good Analytical Skills
Good Project Management Skills
Bachelor's degree or above
举报
分享
Job Responsibilities:
Lead Training and Transaction QA team to support customer service delivery in customer care/technical support account
Lead and Manage COPC deployment and maintenance in Quality and Training line
Work with client and delivery closely on improving CSAT, Quality and other metrics
Provide high quality analysis to support customer service delivery by using Six Sigma and Quality statistics
Mentor and Coach Six Sigma projects
Driving Best Practice Sharing
Lead/Support other Training and Quality initiatives
Job Requirements (skills/experiences):
At least 3 years operation or quality management experience
Knowledge of ISO 9000/COPC deployment and operationalization, ISO lead auditor certification or COPC coordinator certification is a plus
Demonstrated ISO/COPC experience
Six Sigma Black Belt certification is a plus
Good functional knowledge of MS office tools
Good communication skills - Fluent spoken and written English
Good leadership and interpersonal skills
Good team player
Good Presentation Skills
Good Analytical Skills
Good Project Management Skills
Bachelor's degree or above
职能类别: 客服经理
公司介绍
安德诺晟企业管理有限公司是一家专注于人力资源招聘解决方案的企业。主要服务于中高端人才推荐以及为客户提供人力资源整体解决方案。
主要业务遍及成都,上海,北京,广州,西南,长三角,京津,珠三角等区域。公司凭借专业猎头顾问,丰富行业优势,专业人才数据库,先进的服务理念和务实得管理概念,为客户提供“高效,专业,准确的个性化服务”,并成功为客户寻访众多精英人才。专注于快速消费品,零售奢侈品,房产,制造业,工控机械, 金融,IT等行业的专业人才服务,所招聘主要涉及销售市场,运营管理,财务,人力资源,供应链等部门管理和专业人才。
我们重视同AND公司建立长期战略合作关系的客户,秉承客户优先的理念。我们期待与客户在不同区域展开全面合作,并为客户定制全方位招聘整体解决方案。
目前安德客户80%来自全球知名企业,20%来自中国企业。
我们的专职顾问和专家成员,具有有多年的猎头从业经验,来自跨国企业以及国内企业精英,有着长期专业实践经验,丰富的经历和广泛的当地人脉,借助公司的网络系统能更多为客户提供高效,专业,准确的人才搜索服务。
主要业务遍及成都,上海,北京,广州,西南,长三角,京津,珠三角等区域。公司凭借专业猎头顾问,丰富行业优势,专业人才数据库,先进的服务理念和务实得管理概念,为客户提供“高效,专业,准确的个性化服务”,并成功为客户寻访众多精英人才。专注于快速消费品,零售奢侈品,房产,制造业,工控机械, 金融,IT等行业的专业人才服务,所招聘主要涉及销售市场,运营管理,财务,人力资源,供应链等部门管理和专业人才。
我们重视同AND公司建立长期战略合作关系的客户,秉承客户优先的理念。我们期待与客户在不同区域展开全面合作,并为客户定制全方位招聘整体解决方案。
目前安德客户80%来自全球知名企业,20%来自中国企业。
我们的专职顾问和专家成员,具有有多年的猎头从业经验,来自跨国企业以及国内企业精英,有着长期专业实践经验,丰富的经历和广泛的当地人脉,借助公司的网络系统能更多为客户提供高效,专业,准确的人才搜索服务。
联系方式
- Email:Daisy.zhao@and-hr.com
- 公司地址:上班地址:成都