北京招聘

Regional Technical Manager

Department: Customer Service

Key Responsibilities:

?Regional Right First Time Fix performance of dealer network as reported via Customer Loyalty Programme (CLP)
?Investigation and resolution of all open Technical cases escalated via the Shanghai Office
?Reduction in unit down days in dealership due to technical concerns
?Responsible for dealer competency improvement with particular focus on numbers of diagnostic and master technicians at each dealership
?Ensure dealers have all the appropriate tools and equipment to repair the highly sophisticated company products
?Review rejected warranty parts to ensure correct diagnosis, liaise with Warranty team on any issues identified
?Regularly visits all dealers on their region to ensure training commitment and progression of the agreed training plan
?Provide a 'next day' support to dealers and the CRC when customers require a factory representative
?Delivery of effective product concern reporting performance of their dealers via EPQRs, TRs
?Provide feedback to Shanghai based Product Investigation team on new emerging concerns. Work together to identify root customer symptoms to ensure speedy solution via UK based engineering teams
? Ensuring the communication of important Service Repair information

Skills, experience and qualifications required:

?Minimum of 3 years relevant experience in the automotive industry in China
?Proven technical ability in the automotive sector
?Master Technician qualification desirable
?Outstanding diagnostic abilities
?Able to travel with minimum notice throughout China
?Ability to speak and write in English with confidence (minimum qualification level 6)
?Ability to present in both English and Chinese
?Ability to work to deadlines and to a specific brief
?Multi-tasking capability essential
?Confident, with exceptional networking and interpersonal skills
?Computer literate and comfortable with technology, presenting skills
?Attention to detail
?Customer focus
?Understanding of the retail Customer Service business an advantage
?Some travel to agencies and Dealers will be required

www.randstad.cn