北京招聘

职位描述：
Hot Position: Two Level 7 or 8 Service Manager Role-one based in Dalian and one in Taiwan

Responsibilities 1/2:
？ The main responsibilities of the Local Service Manager Mobile Phones are
？ Business responsibility for the operative service in the respective country or region covering the service processes for repair and logistics in alignment with the regional and / or central service management functions
？ Personnel responsibility (disciplinarily) for the local service management team
？ He* has to ensure the operative serviceability for the products sold to the respective markets by the client for the complete service value chain in co-operation with external service partners including
？ Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable logistics setup
？ Design (together with the central network optimization team), implementation and maintenance of an efficient and reliable repair setup.
？ The management of the external partners includes their training and further development towards performance and cost excellence.
？ He is authorized to make the appropriate decisions within the frame as agreed upon with the client. Arrangements and agreements with significant deviations from the agreed overall concept and budget have to be approved by the Accenture project lead and / or the client.

Responsibilities 2/2:
？ He has to plan and control the local service activities regarding performance and costs (incl. swap pool inventory) based on the SLA's as agreed upon with the client and using the respective tools.
He bases his work on the input from the central controlling hub (claim validation results, performance & cost reporting, KPIs & benchmarking results) and focuses mainly on regular virtual or on-site review meetings as well as the definition, implementation and tracking of improvement measures related to the logistics and repair partners.
？ The Local Service Manager has to ensure a customer satisfaction meeting or exceeding the expectations of the client always in alignment with a best-in-class cost position.
？ He is responsible for the B2B and B2C day-to-day business in terms of solving operational problems and handling escalations coming from consumers, dealers, distributors and the client.
？ He has to contribute proactively to the client's and / or Accenture's productivity program by deriving, implementing and controlling productivity measures in his region.
？ Upon request he will act as a project manager for regional and / or global service projects and / or participate in them.

Qualification:
？ 5+ years of experience in customer service, ideally for consumer electronics devices
？ 3+ years of experience in a managing position, ideally with personnel responsibility
？ Advanced technical knowledge regarding consumer electronics with focus on mobile phones
？ Advanced project management experience
？ Analytical skills
？ Intercultural experience
？ Great stamina and a great sense of responsibility
？ Initiative & flexibility (travel), 40% of time on-site support
？ Loyal
？ Structured and target-oriented way of working
？ Leadership experience
？ Very good presentation skills
？ Language skills
English: fluent; Fluent Cantonese would be plus
Local language: not required by client; certain local language skill will be an advantage 举报 分享

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