北京招聘

职位描述：

Job # 988240
Locations China, Chongqing
Job families Sales
Teams Retail Stores

Specialty Store Manager (China)

Overview

Technology enhances your life – your job should too. At Microsoft CCG, that is what we believe. Our retail Store in stores are the hub of Microsoft’s cutting-edge devices and services, here to provide customers with a world-class, omni-channel experience in this evolving retail world. We serve as centers of innovation, connecting customers with technology that simplifies their lives and inspires their creative potential. As a member of the Microsoft CCG team you will cultivate the skills to pave the way for your ultimate career path. Your unique talents, perspective, and abilities will help inform our journey and transformation as a company. We are seeking teammates who are dedicated to finding deeper meaning and purpose in their work.

Managers at Microsoft deliver an exceptional customer and employee experience while driving sales and leading store operations through effective execution and team support. The ability to train and lead a team of friendly, customer-focused sales and support staff will be critical to the success of the retail stores.

Key Responsibilities

• Directly responsible for the assigned Store in stores’ performance. As the store manager, you will be responsible to deliver the store sales, service and brand experience result.

• Responsible to manage the strong branded environment that helps Microsoft devices and services differentiate and stand out from the competition executed in managed retail stores

• Build relationships with employees and customers.

• Cross team collaboration with both Microsoft and Partner’s stores in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers and Partner’s Retail store managers.

• Provide store level insights and sales performance reporting influence marketing programs, strategies and executions.

• Experience sharing with internal and external partners for learning and experience building

• Develop the competency of the individual team member for retail store performance

Additional Skills and Abilities Required

• Have a love for Microsoft, be a brand evangelist, and have a deep understanding of Microsoft products (Windows, Office, Xbox, Windows Phone, Surface, and services).

• Lead by example, take pride in your work, and enjoy helping and developing others while creating fun environments and energizing people through your passion while maintaining composure and customer focus while tinkering, troubleshooting and solving issues.

• Detail-oriented with excellent communication skills in both English and Mandarin

• Strong presentation skills

• Experience managing in a customer service environment

• Ability to build strong customer relationships

• Ability to develop and motivate an employee team

• Strong organizational & operational skills

Basic Qualifications

• 3+ years Retail store management experience

• 3+ years of high traffic/high volume retail experience

• 1+ years of people management experience

Preferred Qualifications

• College degree preferred.

• Experience selling consumer electronics or Technology Solutions

• Previous technology/product/software teaching or training experience is a plus

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