北京招聘

职位描述：
Key Roles and Responsibilities
In this position you will be required to:
1. Establish strong relationships with the client and Business Unit stakeholders and generally have good relationship building skills.
2. Be responsible for client satisfaction by ensuring that services are delivered according to agreed service definitions and Service Level Agreements and other contracts.
3. Work closely with the Service Delivery Management and Vendor Management teams to identify methods or purchase and procurement, establishing evaluation criteria, evaluating alternative options and assisting with the decision to select the most appropriate vendor/supplier.
4. Develop and manage an annual operational budget and work with the Commercial Team, ensure that monthly and pass through billing happens.
5. Consult the Legal Representatives within Dimension Data and ensure that all contract escalations are addressed with contract governance.
6. Review all proposals delivered to the client and ensure that growth objectives within the account are in line with Dimension Data’s overall growth objectives and serve the best interest of the client.
7. Contribute to pre-sales processes by providing information, determining the effort required to deliver and generally providing advice on the most optimal way to approach the client or filter out what is not relevant to the client.
8. Collaborate and engage with a variety of stakeholders, including the Business Review Board members, the monthly Account Forum with the respective Business Units and the Steering Committee to ensure the delivery of services against the agreed Service Level Agreements.
9. Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements.
10. Partner with the organisation to attract the right talent and ensure that the team is staffed according to requirements and that all team members are fully utilised.
Requirements: Education, Training and Experience
？ General Qualification in Commerce (Degree)
Experience
？ At least 3 years’ working experience in a related environment
Personal Attributes and Skills Required
Skills and knowledge
    Transition management experience is preferred
？ Excellent client service orientation
？ Expert negotiation skills
？ Excellent communication skills (both verbally and written) and can use these skills to interact with a variety of stakeholders
Attributes
？ Assertive in their approach and display excellent persuasion and influence ability
？ Good at solving problems and can use your initiative to drive innovation 举报 分享

达科信息科技（北京）有限公司


Dimension Data 是全球领先的ICT服务公司，Dimension Data China(达科公司)是其在中国的子公司。公司专门致力于提供IT解决方案和服务，使企业能够在应用网络上无缝运营。应用网络融合了原先的两个独立的IT领域：应用集成和网络基础设施。

Dimension Data拥有网络集成、应用部署和全球可管理服务领域的专业技术，使它能够提供企业需要的IT解决方案，用以连接信息、应用、业务流程、人员和企业。

发展历程


 创建于1983年

 2010 年的全球收入为47亿美元

 NTT集团的全资子公司

 业务以客户为中心，以服务为中心

 拥有各个IT领域的先进技术和集成专业技能包括 - 网络，安全，统一通信和协作，数据中心，虚拟化，Microsoft和客服中心

 与顶尖的技术供应商建立战略性联盟合作伙伴关系，包括Cisco和Microsoft

 在所有行业拥有6000多名客户，包括金融服务，电信，医疗，制造业，政府和教育部门

 公司客户占全球财富100强的79%，占全球财富500强的60%

 在全球5大洲的49个国家中拥有超过12000名雇员

 提供全球统一标准的国际业务服务