Senior Customer Service Manager/高级客户服务经理（有知名外企客服工作经验优先）
Guangzhou Andala Co.ltd.
- 公司规模：500-1000人
- 公司性质：外资(欧美)
- 公司行业：多元化业务集团公司
职位信息
- 发布日期：2012-09-07
- 工作地点：广州
- 招聘人数：若干
- 工作经验：五年以上
- 学历要求：本科
- 语言要求：英语熟练
- 职位类别：客服经理(非技术) 客服主管(非技术)
职位描述
工作职责：
1. 在日常工作中，负责团队管理的工作以及与各部门的沟通、协调工作。能够高质量的执行分配的项目，不断达到既定的目标。
2. 负责客户投诉的处理，协调相关部门及时协调解决各类投诉并做好跟踪服务；
3. 制定与完善投诉处理组管理制度，规范和完善岗位职责，优化客户服务流程；
4. 定期收集用户反馈意见和建议，与业务部门、产品部门共同推动活动、平台的改善，避免用户的抱怨与重复问题的发生；
5. 通过有效的督导、监控帮助客户服务人员达到并超越产能、满意度目标。
6. 配合呼叫中心其他部门做好客户服务工作，及时报告并协调解决工作中的疑难问题。
职位要求：
1. 本科以上学历；
2. 六年以上知名外企客户服务的工作经验；
3. 具备一定的管理能力；
4. 良好的跨部门协调和沟通能力；
5. 团队合作精神；
6. 英语熟练。
公司介绍
Andala Co. Ltd. is a well-known company with years of development in China. Its sales turnover and profit always rank at top in the Industry.
Guangzhou Andala Co. Ltd. aims at providing the efficient solution for supply chain with business in technology, FMCG, retailing, fashion, medicine, automotive, chemicals, aviation Industry and other industrial sectors. Headquarter of Guangzhou Andala Co. Ltd. locates in Guangzhou with branches in Shanghai and Beijing. The Company is trying to provide the most efficient one-stop service for the customers. We are committed to become a first-class multinational group.
Guangzhou Andala Co. Ltd. establishes a business network in many cities in China. With good reputation, Guangzhou Andala Co. Ltd. has been widely recognized and praised with its excellent service and continuously improved management systems. We will do all means to respect, take care of and motivate our staff to create an enjoyable environment.
As our business is expanding quickly now, we sincerely invite competent and self-motivated individuals to join our team. We offer attractive remuneration package and career development opportunities to successful candidates. Candidates please send your applications with detail resume both in Chinese and English, recent photo, expected salary and contact number to our designated email address: hrjob88@foxmail.com
有意者请将个人简历发至邮箱：hrjob88@foxmail.com,谢谢合作!应聘资料将予保密。
Guangzhou Andala Co. Ltd. aims at providing the efficient solution for supply chain with business in technology, FMCG, retailing, fashion, medicine, automotive, chemicals, aviation Industry and other industrial sectors. Headquarter of Guangzhou Andala Co. Ltd. locates in Guangzhou with branches in Shanghai and Beijing. The Company is trying to provide the most efficient one-stop service for the customers. We are committed to become a first-class multinational group.
Guangzhou Andala Co. Ltd. establishes a business network in many cities in China. With good reputation, Guangzhou Andala Co. Ltd. has been widely recognized and praised with its excellent service and continuously improved management systems. We will do all means to respect, take care of and motivate our staff to create an enjoyable environment.
As our business is expanding quickly now, we sincerely invite competent and self-motivated individuals to join our team. We offer attractive remuneration package and career development opportunities to successful candidates. Candidates please send your applications with detail resume both in Chinese and English, recent photo, expected salary and contact number to our designated email address: hrjob88@foxmail.com
有意者请将个人简历发至邮箱：hrjob88@foxmail.com,谢谢合作!应聘资料将予保密。
联系方式
- Email：hrjob88@foxmail.com
- 公司地址：地址：span松山湖