上海招聘Japanese Help Desk Agent (Night Shift)

Japanese Help Desk Agent (Night Shift)

优利（上海）信息技术有限公司

公司规模：500-1000人
公司性质：外资(欧美)
公司行业：计算机服务(系统、数据服务、维修)

职位信息

发布日期：2013-06-20
工作地点：上海-浦东新区
招聘人数：若干
工作经验：一年以上
学历要求：本科
语言要求：日语熟练
职位类别：Helpdesk 技术支持咨询热线/呼叫中心服务人员

职位描述

The Role:

· Be responsible for providing the first-line telephone technical support of hardware such as: Laptops, Desktops, PDA’s, and Printers, and providing software technical support for products such as; Microsoft Windows Operating Systems, Microsoft Office, Lotus Notes, Smart Suite and other proprietary software.

· Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.

· Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.

· Typically provides effective telephone technical support for various clients.

· Escalates complex problems to higher level of expertise within organization.

Key Responsibilities:

· To work in a 7*24 shift pattern and must be able or willing to take night shift frequently.

· Provide Level 1 support to end users to resolve incidents and diagnose underlying problems using remote connection toolset and implement corrective actions.

· Handles calls within product/client phone queues as directed.

· Escalates complex problems to the Remote Support Engineering staff or Field Engineering.

· Ensures customer satisfaction on all completed calls, or verifies that customer has alternative plan for problem resolution.

· Effectively communicate with members of management and technology support teams.

· Informs supervisors of any work conflicts, dissatisfied customers, or hardware/software malfunctions.

· Other responsibilities which may be needed from time to time and as assigned by Management.

Skills and Capabilities Required:

· Bachelor degree is required.

· Excellence in Japanese communication skills, both written and oral.

· Have IT background (OS, Application software, Networks & IT infrastructure) and get familiar with case handling or troubleshooting steps.

· Possess strong team work spirit.

· Minimum 1 years relevant experience; preferably with a telephone customer service positions with multi-national information technology companies.

· Completed Technical Certifications such as A+, MCP, MCSE are preferred.

公司介绍

优利上海信息技术有限公司成立于2006年2月，是由美国优利系统公司投资620万美金成立的独资公司。美国优利系统公司距今已有百年多历史。是全球的信息方案提供商之一，在全球100多个国家和地区提供针对不同行业的解决方案。

作为全球前十大it服务外包供应商，优利上海信息技术中心将整合优利全球行业解决方案和卓越的服务执行力上的优势，为优利全球的客户提供高质量具竞争力的it离岸外包服务，协助达成其预期的业务目标。其提供的服务将涵括业务流程外包服务，it外包服务（包括数据中心管理），以及软件开发外包服务。在未来的五年内，优利上海信息技术有限公司将在中国设立2-3个服务中心，员工规模也将超过一千人。

Unisys is a global information technology company that builds high-performance, security-centric solutions for the most digitally demanding businesses and governments on Earth. Unisys offerings include security software and services; digital transformation and workplace services; industry applications and services; and innovative software operating environments for high-intensity enterprise computing.
For more information on how Unisys builds better outcomes securely for its clients across the Government, Financial Services and Commercial markets, visit www.unisys.com.

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