Operation management
高知特信息技术（上海）有限公司 Cognizant Technology Solutions
- 公司规模：1000-5000人
- 公司性质：外资(欧美)
- 公司行业：计算机软件
职位信息
- 发布日期：2016-09-14
- 工作地点：天津-滨海新区
- 招聘人数：若干人
- 工作经验：1年经验
- 学历要求：本科
- 语言要求：英语 熟练
- 职位类别：技术支持/维护工程师
职位描述
职位描述：
Duties:
? Gather necessary information and report to Operations Manager (OM) Team daily
? Communicate with onshore OM about program issues/releases/change requests and cross functional team managers as needed
? Manage and review SLAs to verify if contract SLAs being met on a daily basis
? Monitor all JTrac tickets about production incidents and issues
? Participate in reviews of releases and provide the communications back to OM team
? In charge of system incident report management
? Document and manage change request that OM drives, participating in discussion, clarifying requirements and attending meetings as needed
? In charge of incident management and release management, participate and host conference calls with onshore teams
Qualifications:
? Good domain knowledge, business knowledge about EPPIC
? Heavily involved in application delivery process, such as deployment or minor release
? Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
? Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
? Uses creativity and innovation to work through challenges and enhance efficiencies
? Excellent ability to communicate at all levels within the organization
? Excellent English telecommunication, written and oral skills
? Adapts quickly to changes in work assignments, schedules and priorities
? Be able to multi-task, handle emergency task and work under stress
? Be responsible, flexible and reliable
? Good to have ITIL certificates
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Duties:
? Gather necessary information and report to Operations Manager (OM) Team daily
? Communicate with onshore OM about program issues/releases/change requests and cross functional team managers as needed
? Manage and review SLAs to verify if contract SLAs being met on a daily basis
? Monitor all JTrac tickets about production incidents and issues
? Participate in reviews of releases and provide the communications back to OM team
? In charge of system incident report management
? Document and manage change request that OM drives, participating in discussion, clarifying requirements and attending meetings as needed
? In charge of incident management and release management, participate and host conference calls with onshore teams
Qualifications:
? Good domain knowledge, business knowledge about EPPIC
? Heavily involved in application delivery process, such as deployment or minor release
? Ability to assemble teams of both internal and external stakeholders to deliver effective and timely decisions
? Excellent resource management skills, uses time effectively and plan beyond current needs and requirements
? Uses creativity and innovation to work through challenges and enhance efficiencies
? Excellent ability to communicate at all levels within the organization
? Excellent English telecommunication, written and oral skills
? Adapts quickly to changes in work assignments, schedules and priorities
? Be able to multi-task, handle emergency task and work under stress
? Be responsible, flexible and reliable
? Good to have ITIL certificates
职能类别： 技术支持/维护工程师
公司介绍
ABOUT COGNIZANT
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
Cognizant (NASDAQ-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital or follow us @Cognizant.
高知特 —— Cognizant（NASDAQ-100：CTSH），是全球领先的信息技术专业服务公司，致力于帮助客户在数字时代打造新的商业模式、运营模式和技术模式。通过我们植根于不同行业、专业独到的咨询式服务，我们将帮助客户构想(Envision)和建造(Build)未来愿景，成就(Run)创新和高效的企业。高知特（Cognizant）总部位于美国，“财富” 美国500强企业中名列第195位，被评为全球最受赞赏的公司之一。欢迎访问公司主页了解更多有关高知特（Cognizant）的数字服务。
联系方式
- Email：yiruo@google.com
- 公司地址：前海深港创新中心a-2楼