技术支持工程师
泰科电子(上海)有限公司北京分公司
- 公司规模:150-500人
- 公司性质:外资(欧美)
- 公司行业:电子技术/半导体/集成电路 仪器仪表/工业自动化
职位信息
- 发布日期:2012-08-11
- 工作地点:北京
- 招聘人数:1
- 工作经验:三年以上
- 学历要求:本科
- 语言要求:英语
- 职位类别:售前/售后技术支持工程师 销售工程师
职位描述
Manage all technical aspects in a sales cycle, including identifying the needs, solutions and opportunities, creating demand, technical consultancy/advise and ensuring high quality and timely project execution.
Responsibilities:
?Identify the needs of the customer and find -together with the customer- new solutions and opportunities for customer's application
?Drive the design-in and development of new products and manage the seamless and speedy execution of sales and engineering projects
?Work as the interface between the customer and TE's Engineering and Product Management
?Provide full customer support, consultancy and advise in technical related items concerning the TE products
KPIs:
-$ Project Pipeline (sales and engineering projects)
-Program close percentage greater than 15%
-Customer Contentment
-Customer Projects on Time within Budget
Role Statement:
?The Field Engineer (FE) is the outside engineering representative for a number of strategic accounts in a defined territory and/or a specific industry/technology.
?The major tasks in this role are to identify the needs of the customer and to find -together with the customer- new solutions and opportunities for customer's application, using known technologies or new innovative developments. The position is responsible for the design-in and development of new products and for managing the seamless and speedy execution of sales and engineering projects.
?The Field Engineer works as the interface between the customer and the TE Engineering Centers [and manufacturing plants]. The position also owns the full customer support in technical related items concerning the TE products.
Key Tasks:
?Demand Creation
?Identify the needs of the customer as early as possible
?Gather all information needed to make the RTS input as complete as possible.
?Work out, prepare and present TE proposals (product selection, design solutions and project objectives)
?Gain, correctly interpret and apply to customer information, internal data and divers research results (markets, competition, technology roadmaps, trends)
?Convince the customer to buy in
?Project Management of new and existing sales and engineering projects from demand creation to production
?Interface between the TE Engineering design team and the customer to ensure that both sides understand the requirements and have all needed information available
?Coordination and early involvement of and on-time communication with all involved TE internal departments (account manager, engineering, production, project management, marketing, etc.)
?Ensure on time customer delivery of all information, including samples and supporting design and product verification activities
?Provide regular project status updates to the involved parties, especially the Account Manager
Key Duties
?Develop and maintain a good Customer Relationship and Support customer in technical related items concerning the TE products.
?Continuously caring for a good trusting relationship between the customer and TE
?Stay in permanent contact with the customer and report project status and feedback
?Attend project meetings and conduct regular customer calls and presentations
?Do problem solving and assessing technical complaints
?Help quality teams solve problems with TE products with on-site evaluation and detailed discussion with customers
?Provide technical consultancy and advise
?Draft product specifications and make adjustments with the customer
?Key Goals & Objectives:
?$ Project pipeline (sales and (marketing) engineering projects)
?New Product Stream
?Customer contentment
?Customer projects on time within Budget
?Maintain an up to date TOPS data base.
Key Qualifications & Experiences, and Knowledge:
?Must have a bachelor's engineering degree in minimum one of the following academic disciplines mechanical, electrical or electronics
?Minimum one to three years professional level engineering experience
?Must have demonstrated successful experience in process management
?Needs business acumen
?Should have had previous experience in sales
?Optimally have a deep and broad knowledge of the TE technology and product portfolio and the markets they serve
?Should have had previous exposure to TE processes and structures
?Awareness or ability to gain the relevant market standards and requirements
?Fully acquainted with the computer and common software, including engineering software (3D) Design Engineer
Particular Skills & Abilities Required:
?The ability to understand and work out complex technical solutions
?Capability of creative, analytical and structured thinking with the ability to execute on priorities
?Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE)
?Strong project management skills
?Strong presentation skills
?Ability to work toward targets
?Ability to identify and pursue new business opportunities in line with business plans
Others
?Demonstrated behaviours and values above TE standards
?Flexibility in working days and travelling
?Car driving licence
?English language skills
?Fully acquainted with the computer and common software
?General:
?The function reports directly to the Country Manager and holds a strong professional relation to the respective account manager. The account manager directly owns and manages the account and has continuously to be informed and updated on any ongoing activities
Responsibilities:
?Identify the needs of the customer and find -together with the customer- new solutions and opportunities for customer's application
?Drive the design-in and development of new products and manage the seamless and speedy execution of sales and engineering projects
?Work as the interface between the customer and TE's Engineering and Product Management
?Provide full customer support, consultancy and advise in technical related items concerning the TE products
KPIs:
-$ Project Pipeline (sales and engineering projects)
-Program close percentage greater than 15%
-Customer Contentment
-Customer Projects on Time within Budget
Role Statement:
?The Field Engineer (FE) is the outside engineering representative for a number of strategic accounts in a defined territory and/or a specific industry/technology.
?The major tasks in this role are to identify the needs of the customer and to find -together with the customer- new solutions and opportunities for customer's application, using known technologies or new innovative developments. The position is responsible for the design-in and development of new products and for managing the seamless and speedy execution of sales and engineering projects.
?The Field Engineer works as the interface between the customer and the TE Engineering Centers [and manufacturing plants]. The position also owns the full customer support in technical related items concerning the TE products.
Key Tasks:
?Demand Creation
?Identify the needs of the customer as early as possible
?Gather all information needed to make the RTS input as complete as possible.
?Work out, prepare and present TE proposals (product selection, design solutions and project objectives)
?Gain, correctly interpret and apply to customer information, internal data and divers research results (markets, competition, technology roadmaps, trends)
?Convince the customer to buy in
?Project Management of new and existing sales and engineering projects from demand creation to production
?Interface between the TE Engineering design team and the customer to ensure that both sides understand the requirements and have all needed information available
?Coordination and early involvement of and on-time communication with all involved TE internal departments (account manager, engineering, production, project management, marketing, etc.)
?Ensure on time customer delivery of all information, including samples and supporting design and product verification activities
?Provide regular project status updates to the involved parties, especially the Account Manager
Key Duties
?Develop and maintain a good Customer Relationship and Support customer in technical related items concerning the TE products.
?Continuously caring for a good trusting relationship between the customer and TE
?Stay in permanent contact with the customer and report project status and feedback
?Attend project meetings and conduct regular customer calls and presentations
?Do problem solving and assessing technical complaints
?Help quality teams solve problems with TE products with on-site evaluation and detailed discussion with customers
?Provide technical consultancy and advise
?Draft product specifications and make adjustments with the customer
?Key Goals & Objectives:
?$ Project pipeline (sales and (marketing) engineering projects)
?New Product Stream
?Customer contentment
?Customer projects on time within Budget
?Maintain an up to date TOPS data base.
Key Qualifications & Experiences, and Knowledge:
?Must have a bachelor's engineering degree in minimum one of the following academic disciplines mechanical, electrical or electronics
?Minimum one to three years professional level engineering experience
?Must have demonstrated successful experience in process management
?Needs business acumen
?Should have had previous experience in sales
?Optimally have a deep and broad knowledge of the TE technology and product portfolio and the markets they serve
?Should have had previous exposure to TE processes and structures
?Awareness or ability to gain the relevant market standards and requirements
?Fully acquainted with the computer and common software, including engineering software (3D) Design Engineer
Particular Skills & Abilities Required:
?The ability to understand and work out complex technical solutions
?Capability of creative, analytical and structured thinking with the ability to execute on priorities
?Strong interpersonal and influencing skills and the ability to build strong, credible relationships with multiple organization functions (inside and outside of TE)
?Strong project management skills
?Strong presentation skills
?Ability to work toward targets
?Ability to identify and pursue new business opportunities in line with business plans
Others
?Demonstrated behaviours and values above TE standards
?Flexibility in working days and travelling
?Car driving licence
?English language skills
?Fully acquainted with the computer and common software
?General:
?The function reports directly to the Country Manager and holds a strong professional relation to the respective account manager. The account manager directly owns and manages the account and has continuously to be informed and updated on any ongoing activities
公司介绍
TE Connectivity(纽约证交所代码:TEL)是全球技术领军企业,年销售额达 120 亿美元。泰科电子是TE Connectivity在中国的成员企业。在连接日益紧密的当今世界,TE的连接和传感解决方案发挥着核心作用。TE与工程师协作,帮助他们将概念转变为现实 —— 通过经受严苛环境验证的智能化、高效、高性能 TE 产品和解决方案,实现各种可能。TE在全球拥有约 75,000 名员工,其中 7,300 名为设计工程师,合作的客户遍及全球 150 多个国家和众多领域。TE相信“无限连动,尽在其中”。
TE Connectivity于1988年改革开放初期就进入中国, 凭借本土化管理和运营策略,在发展自身的同时,TE中国也在推动中国的经济和社会发展变革:移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸,以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海, 目前拥有约22,000名员工、21个生产基地和15个办公室,足迹遍布多个重要城市。未来,TE将持续投资中国,让更多的TE产品从“中国制造”走向“中国智造”。
TE北京分公司是在北京设立的业务联络机构,分公司在提供全面优质的本地化技术服务的同时也拓展了业务。目前,北京分公司的日常业务包括:为客户提供各种技术性服务,包括参与客户的产品设计及应用;介绍和推广新产品;作为客户购买TE产品的桥梁提供联络服务, 同时协助全球各地的分公司为国内电子行业的客户提供技术咨询、研讨、新产品推广介绍和应用服务。
TE Connectivity于1988年改革开放初期就进入中国, 凭借本土化管理和运营策略,在发展自身的同时,TE中国也在推动中国的经济和社会发展变革:移动通讯设备的普及、数据通信的发展、汽车市场的繁荣、高速公共交通系统的延伸,以及绿色清洁能源的推广…… 这其中都有TE的身影。TE中国总部位于上海, 目前拥有约22,000名员工、21个生产基地和15个办公室,足迹遍布多个重要城市。未来,TE将持续投资中国,让更多的TE产品从“中国制造”走向“中国智造”。
TE北京分公司是在北京设立的业务联络机构,分公司在提供全面优质的本地化技术服务的同时也拓展了业务。目前,北京分公司的日常业务包括:为客户提供各种技术性服务,包括参与客户的产品设计及应用;介绍和推广新产品;作为客户购买TE产品的桥梁提供联络服务, 同时协助全球各地的分公司为国内电子行业的客户提供技术咨询、研讨、新产品推广介绍和应用服务。
联系方式
- 公司地址:上班地址:长春市朝阳区人民大街3299号宏汇国际广场1601室