北京招聘

职位描述：
Position target：

1. Leads implementation team to deliver large scale project/program successfully according to project/program SOW and agreed schedule
2. Manages resources capacity and utilization in a way to keep cost & expense in line with project/program budget
3. Enhances client relationship via good communications and customer satisfaction
4. Complies with and enforces standard policies and procedures of incadea service delivery methodology

Project main location:

China

Responsibilities:

Support Team/Project Management

？ Manages the day-to-day operational and tactical aspects of multiple support projects.
？ Standardize the support process as the level of company, and adopt process on each support project level, with adjustment/input from customer side.
？ Setup a shared support desk concepts between different projects.
？ Reviews support desk report, such as SLA, escalation, critical incident reports….
？ Implements engagement review and quality assurance procedures in accordance with project delivery methodology to ensure profitable and successful execution of sale engagements as measured by regional/country goals and customer satisfaction.
？ Minimizes our exposure and risk across multiple or important projects.
？ Manages support project scope and mitigates risk across projects
？ Responsible for solving conflict of internal, external and cross conflict between internal and external.
？ Recognizes areas for internal improvement and develops plans for execution.
？ Balances the relationship between internal and external.
？ Improves customer satisfaction.
？ Good sense of dealing with customer political issues.

Project Accounting

？ Manages to achieve revenue goals set for projects/program.
？ Compares financial data for projects/program to that of other projects and seeks ways to maximize revenue.
？ Analyzes profitability, revenue, and margins across projects.
？ Controls costs and expenses well and makes every effort to decrease extra cost
？ Addresses elevated billing issues when they arise.

Support/Team communication
？ Serves as key participant in team and client meetings.
？ Acts as formal communication channel between project/program team and HQ relevant parties
？ Confronts issues openly and quickly.
？ Effectively communicates relevant project/program information to superiors and peers in other support projects.
？ Tactfully communicates sensitive information.

Project Organization

？ Reviews the status reports of team members across projects and addresses issues as appropriate.
？ Assesses training needs of team members and make training proposal/suggestion to HR EDD.
？ Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
？ Participates in personnel performance evaluations program and career development planning related to project team members.
?
Professional quality:

Experience essentials

？ 5+ year experience of managing 20+ support desk team.
？ The support desk should be in IT area, such as IT hardware support or software application support.
？ Deep understanding of ITIL and support/operation management business natures.
？ Good English in listening, speaking, reading and writing.

Leadership

？ Challenges others to develop as leaders while clarifying roles and responsibilities.
？ Possesses the expert knowledge to identify opportunities for change and the ability to convey the need for change.
？ Builds expert knowledge in our industry and conveys knowledge to others.

Teamwork

？ Evokes creative and innovative thinking from team members while helping them to bring their ideas to fruition.
？ Helps to determine new, creative ways to employ teams on projects and distribute responsibilities.
？ Works across projects/program to share lessons learned and best practices.

Client Management

？ Very good communication skill to manages day-to-day client interaction and expectations for multiple or large-scale projects.
？ Able to anticipate clients’ needs and proposes alternative business solutions.
？ Possesses a knowledge base of each client's business, organization and objectives. 举报 分享

英科迪(北京)信息技术有限公司



about incadea

founded in 2000, incadea is the leading provider of enterprise software solutions and services to the global automotive retail and wholesale market. with a proven industry focus and expertise, incadea is the vendor of choice for car manufacturers and their dealer networks around the world.

incadea gmbh is headquartered in salzburg, austria, and with a presence in 78 countries, incadea serves a growing community of 50,000 end users across the globe, and supports more than 2,000 dealerships of market-leading car manufacturers. incadea's recognized automotive industry expertise is embedded in proprietary software which drives a suite of solutions, available in 21 languages and fully localized to the specific needs of individual markets, including:
  incadea.engine (dealer management system)
  incadea.cvrm (customer and vehicle relationship management)
  incadea.bi (business intelligence solution)
incadea’s solutions all run on the latest microsoft technologies to enable rapid and cost effective global deployment.



automotive industry expertise

deep automotive expertise is one of incadea’s core competitive differentiators and is the result of long term relationships with major car manufacturers such as bmw group, vw group, and opel. over the last 10 years, incadea has successfully supported all key business processes in the automotive industry and provided tools to drive efficiency and effectiveness. incadea solutions are the result of continuous investment and development, incorporating valuable feedback from customers and partners around the world.

 

global presence and partners network

incadea is committed to delivering global solutions that meet local needs. in order to achieve this, the company has built a global presence through incadea offices in europe, russia, asia and a network of selected partners committed to providing excellent customer service and local market expertise.



incadea china ltd. co.

the product of incadea.engine dms had been introduced into china in 2004, and was implemented for volkswagen group china, porsche, and lexus by partners. with the several years development in china market, the incadea.engine dms has been proven successful and already functions as the core it system for both automotive importers and dealers.
incadea china ltd. co. was officially founded in 2011, and provides customers with stronger and comprehensive support for all business processes and projects in chinese automotive industry.


incadea（英科迪）成立于2000年，总部位于奥地利，是全球汽车行业最重要的国际化软件制造商和服务提供商之一。incadea作为微软公司的***别合作伙伴，是其在汽车零售行业最重要的战略支持者，同时是知名的microsoft inner circle and president’s club的成员之一。
为了保证最大的生产效率和收益，incadea致力于为汽车经销商和进口商提供***的创新性解决方案来保证部门工作和业务流程管理的一体化，帮助企业取得卓越的运营成绩。

 

incadea于2004年进入中国市场，于2011年正式成立incadea china ltd.，业务覆盖了顾问咨询、系统开发、实施培训以及系统支持服务。我们拥有一支年轻而充满活力的团队，同时也是国内最优秀的dms团队。


incadea的核心产品

incadea.engine dms，这是一款基于微软平台设计开发的，面向全球汽车进口商及经销商的商务软件。
incadea.engine dms是大众集团、宝马集团以及通用欧宝等多个跨国汽车品牌的全球范围推荐系统，它支持21种语言，目前为全球78个国家的超过2000个经销商提供服务，用户总数多达50,000，而且这个数字还在持续增长。


我们希望能给每一个加入我们的怀揣梦想、充满热情的年轻人提供一个广阔的舞台尽情驰骋。