北京招聘

职位描述：
法国最大的商业银行集团之一，最早进入中国的外资银行之一。
公司非常注重人才阶梯培养和技术支持人员的能力培训。
BANKING China IT Application support
Under the China IT Production (PRD) team organization, the team will be responsible for :
1) Local Managed Applications 1st and 2nd level support in Production.
2) 1st level support of Group managed Applications in Production.
 
The person will mainly focus on the 2nd level support tasks and contribute to 1st level tasks if necessary.

Main Responsibilities /Accountabilities / Tasks
- Monitors systems by using the information system’s monitoring tools. Ensures that these tools are in line with our needs and takes initiatives to improve their efficiency
- Manages users’ requests by gathering the information from the different communication channels. Delivery IT Support services relying on ITIL request management process.
- Manages and follow up the production incidents complying with ITIL incident management process.
- Leads investigations and troubleshoot to resolve repeated or high risky issues on production by well following ITIL problem management process. Formalizes problems and escalates to the next level of support (vendor or development team) when need be. Seeks feedback on escalated problems in order to follow them up and update the end users.
- Follow up the EOD/EOM/EOY process of the bank, and provide a necessary on call support to make sure the process be finished before the cut-off.
- Follow up with clients to ensure that our level of service is in line with their expectations. Liaise with other ITEC and GTS teams locally or regionally to take into account clients’ needs/expectations/issues. Organize and lead follow-up meeting with different parties (users and partners).
- Estimates the risks and opportunities in our day to day job, and take initiatives to reduce the risks and improve our efficiency. Provides support to others peers when necessary and train the new joiners on the perimeter.
- Manages and co-ordinate with our outsourcing maintenance vendors/providers on related issues and software deliveries.
- Participates to the regular release control on behalf of PRD, and deploy the new changes in production by following the standard procedure with good quality.
- Works closely with regional PRD team to make sure the global policy is well applied in China.
- Ensures BCP drill testing support according to business needs.
- Other ad hoc tasks / relevant responsibilities as assigned by the Management.

Candidate Profile
    本科或以上学历计算机相关专业
Academic Background
 (degree and major) Bachelor Degree or above, Computer Science Major Preferred.
2年以及以上大型技术支持相关工作经验
Experience in application support role, Core Banking System Support experience is preferred but not a must.
熟悉应用技术支持，包括核心银行系统支持经验优先考虑
Strong analytical and synthetic skills,Ability to work with remote sites
较强综合分析能力，能远程网络技术支持
Good communication skills，strong motivation Knowledge on Finacle solution is a plus 良好沟通协作能力， 危机问题处理能力
熟悉技术知识
Unix (IBM AIX, Linux, Solaris)
SQL ( Oracle, SQL server, MySQL)
IBM Websphere, MQ
良好英语读写阅读能力，一定的口语交流
Fluent Chinese and English Reading/Writing, Oral English Capability is a must.
持有ITIL证书优先
ITIL certification is a plus
能在紧急情况时待机处理问题
Be able to provide 2nd level on call support for critical banking process during the night 举报 分享

    OPEN是法国排名前十的信息技术服务供应商,业务分部在法国,西班牙,比利时，卢森堡,荷兰,乌克兰和中国.
    OPEN在全球有3700多名员工,涉及三大专业领域:应用系统开发,基础构架和咨询服务.公司在这三大领域都拥有广泛和卓越的专业级服务.
    在中国,OPEN关注于不同的行业,如:自动化,零售业,银行,快速消费品和奢侈品.公司同时在多媒体,商业智能和M2M方面提供特殊的定向开发.
    OPEN提供充满活力的培训策略,我们鼓励员工关注于能满足客户需求的特定技术.
    我们提供给你一个在强大且坚固的大规模公司丰富的职业生涯,一个真正关注于给员工公平的发展机会的公司. 每一个通过面试进入OPEN的员工，公司将会根据其自身情况，为其提供专业的职业生涯规划，并且在其工作的期限内，持续不断的进行跟踪与反馈，以期达到员工与公司“双赢”的目标。
   “与员工一起创造价值”——这是OPEN的使命。提供长期的策略和创新的解决方案，持续不断的提高质量和尊重每一个员工，因为OPEN的附加价值就是完全的尊重员工和提供给客户超出其预期的产品。
    OPEN每年花费在专业培训上的费用占到总薪资的3%--5%。在2008年，有超过1200的员工参与了培训（并且4800天的培训，平均每个员工每年有4天异地培训的机会）。
 
    你们是我们最大的财富!
 
    更多信息，请访问我们的网站：www.open-groupe.com.cn www.open-groupe.com.cn

    OPEN is a TOP 10 French information technology service provider, with presence in France, Spain, Belgium, Luxemburg, the Netherlands, Ukraine and China.
    With some 3,700 employees worldwide, the company specialises in three areas: Application Engineering, Services Infrastructures and Consulting. It has extensive and distinguished expertise in each of these activities.
    In China, OPEN is focusing on various areas such as Automotive, Retail, Banking, FMCG, and Luxury Goods. OPEN also develops specific vertical offers in Multimedia, Business Intelligence, and M2M.
    OPEN is providing a dynamic training policy and we encourage our employees to concentrate on technologies that are specific to our customers’ needs.
    We offer you an enriching career in a strong, durable company, integrating a true concern for "equitable development" with its employees. Each employee should control his own career and OPEN has implemented an adapted tracking and development policy via the appraisal interview. A genuine resource at the service of everyone's career, the professional appraisal interview takes place every year on the date the person joined the company.
    "Creating value with a human face"– this is OPEN’s vocation. Provide long-term strategy, offer innovative solutions, continuously improve quality and respect every employee because OPEN’s added value is perfectly represented by the its staff and the expertise they provide customers.
    Every year,OPEN dedicates 3 to 5% of payroll to professional training courses.Over 1200 employees received training in 2008。
    4 800 TRAINING DAYS representing an average of 4 off-site training days per year per employee trained
   
    You are of great value to us!
 
    Find out more about OPEN: www.open-groupe.com www.open-groupe.com.cn