北京招聘

Primary Responsibilities:

Act as the direct contact for customer inquiries from all locations and across all product lines via online Customer Portal and phone.

Analyze problems with non-functioning software to identify problem areas and recommend corrective actions and resolutions to customers.

Use professional concepts and apply company policies and procedures to resolve a variety of issues.

Collaborate with global support engineers and software maintenance engineers to resolve customer issues.

Document and share diagnostic steps and problem resolutions with GSS team.

Work with Technical Support Engineers in other regions on global projects and assignments.

Deliver an exceptional customer service experience.

May be required to be on call and perform night and/or weekend shift duties on a rotational schedule.

Required Skills & Experience:

Ability to communicate clearly and concisely to all clients with various levels of technical experience.

Good understanding of Linux/Unix

Strong English language skills (written and oral).

3 years+ system administration or technical support experience on Linux/Unix Red Hat Certified Engineer (RHCE), or a comparable combination of experience/qualifications.

Demonstrated understanding of OS internals, Installation, Configuration, Scripting (Bash/Perl), Networking, Security/firewalls, Web Server and kernels.

Understanding of programming language (C, Python, Java, etc) and system programming experience.

Experience with enterprise storage solutions (SAN, NAS and Clustering) or Virtualization.

Fluency in Japanese or Korean or Cantonese (written and oral) would be a bonus.

Degree in Computer Science or other scientific/technical field.

We care about people including our clients, candidates, employees and people around us.

Intend to establish long-term win-win relationship with our clients, candidates, employees and stakeholders.