北京招聘

Responsibilities:

· Assist the APAC Field Services Senior Management team to establish Global Services and Field Services vision and strategy for Greater China. Once established, drive the strategies to operational completion.

· Continuously identify and drive improvements to the business focused on meeting our employees, customers, and business needs.

· Oversee the operational budget ensuring expense management meet the needs of the business.

· Meet or exceed revenue objectives.

· Establish very strong relationships with the Sales an System Engineering Teams with strategic linkage and common goals

· Transform the business to a worldwide Field Services delivery organization focused on one vision, operational excellence, delivery consistency, and delivery quality.

· Effectively team with internal business partners on activities including but not limited to service definition, launch, readiness, and delivery.

· Meet with customers on a regular basis to ensure Field Support is meeting expectations

· Work with direct management team to oversee all of the key performance indicators ensuring they are managed, tracked, and improved upon.

· Provide 7x24 escalation support for urgent customer escalation situations.

· Ensure timely completion of all performance and merit reviews of managers and their direct reports.

· Provide employees with development plans with goals and objectives that enable them to continue to improve while meeting company objectives.

· Travel as business dictates including up to 25% travel

· Other duties as assigned.




Requirements:

· Education level: Bachelor's degree in Computer Science, Electrical Engineering or equivalent experience.

· Minimum of 10 years management experience in an external customer support and service environment.

· A proven leader who has managed service and support organizations with specific experience managing in a high-growth and competitive environment.

· An energetic and enthusiastic leader who is visibly passionate and is capable of inspiring and motivating a world-class support organization

· Lead an organization that is focused on the pursuit of operational excellence.

· Solidly grounded in discipline and methodical management of the service process to ensure effectiveness and the organization's ability to define and deliver on its commitments to customers.

· Legacy of support and services in the LAN/IP environment with a clear understanding of the IP technologies and specific support and service methodologies.

· The ability to drive results with the appropriate level of toughness, without damaging morale.

· A leader who creates loyalty, trust and following. One who can energize people and teams, and make cross-functional cooperation happen. This individual must be highly respected by both subordinates and superiors.

· Experienced in managing a geographically distributed international, multilingual organization, and ideally with personal experience having lived and worked in several different geographies.

· A straightforward and effective communicator who sets clear direction for his/her team, and holds people accountable for their performance.

· Have a strong sense of personal ownership and responsibility in accomplishing the organization's goals and takes ownership of issues, delivers on commitments, and has the innate ability to honestly assess and communicate what is real.

· Excellent leadership skills and ability to develop direct reports.

· Good analytical and organizational skills.

· Excellent communication skills including oral and written; English, Mandarin.

We care about people including our clients, candidates, employees and people around us.

Intend to establish long-term win-win relationship with our clients, candidates, employees and stakeholders.