Technical support
惠普公司
- 公司规模：500-1000人
- 公司行业：计算机软件
职位信息
- 发布日期：2015-07-15
- 工作地点：重庆
- 招聘人数：2
- 工作经验：应届毕业生
- 学历要求：本科
- 语言要求：英语精通
普通话精通 - 职位类别：网络管理(Helpdesk) 技术支持/维护工程师
职位描述
招应届生和毕业一年以内的同学
The successful applicant will be responsible for following activities including:
1. Process hardware related incidents/cases without customer contact, the incidents are automatically generated by monitor tool.
2. Closely cooperate with automation team to provide feedback help reduce non actionable incidents and correlate related incidents.
3. Set maintenance schedule after customer required.
Qualifications:
? English (CET-6), able to communicate in English.
? Be capable to learn new technologies and product knowledge, self-driven and motivated, good team work.
? Bachelor's (or higher) degree in Computer Science, Computer Engineering or related field.
? General IT knowledge about Hardware & Software.
? Must have strong interpersonal skills and should work both independently and as part of a team and thrive on technical challenges.
? Basic knowledge about Server and Storage architecture is plus.
? Hardware components knowledge/description
? Data storage technology – RAID levels
The successful applicant will be responsible for following activities including:
1. Process hardware related incidents/cases without customer contact, the incidents are automatically generated by monitor tool.
2. Closely cooperate with automation team to provide feedback help reduce non actionable incidents and correlate related incidents.
3. Set maintenance schedule after customer required.
Qualifications:
? English (CET-6), able to communicate in English.
? Be capable to learn new technologies and product knowledge, self-driven and motivated, good team work.
? Bachelor's (or higher) degree in Computer Science, Computer Engineering or related field.
? General IT knowledge about Hardware & Software.
? Must have strong interpersonal skills and should work both independently and as part of a team and thrive on technical challenges.
? Basic knowledge about Server and Storage architecture is plus.
? Hardware components knowledge/description
? Data storage technology – RAID levels
公司介绍
惠普（HP）公司成立于1939年，是一家业务运营遍及全球170多个国家和地区的高科技公司。我们致力于探索科技和服务如何帮助人们和企业解决其遇到的问题和挑战，并把握机遇、实现愿景、成就梦想。我们运用新的思想和理念来打造更简单、更有价值、更值得信赖的技术体验，不断帮助客户改善其生活和工作方式。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。
惠普（HP）是全球最大的信息科技（IT）公司之一。我们提供广泛的基础设施和商业产品，从手持设备到世界上最强大的超级计算机，一应俱全。我们为消费者提供了一系列广泛的产品和服务，从数码摄影到数码娱乐，从计算产品到家用打印。这一全面的产品组合让我们能够针对客户的特定需求，提供合适的产品、服务和解决方案。在截止至2007年10月31日的2007财年中，惠普（HP）的营业额达1043亿美元，在2007年美国财富500强中排名第14位。