Technical Support Engineer 技术支持工程师
维德路特油站设备(上海)有限公司
- 公司规模:50-150人
- 公司性质:外资(欧美)
- 公司行业:石油/化工/矿产/地质
职位信息
- 发布日期:2012-11-13
- 工作地点:上海
- 招聘人数:1
- 工作经验:五年以上
- 学历要求:本科
- 语言要求:英语良好
- 职位类别:其他
职位描述
REPORTING TO: Service Manager
LOCATION: Shanghai
I. Purpose of Position
To provide Service on installation, training and mentoring to and for end customers and distributors in the eastern region. Complete the work on pilot sites timely and effectively.
II. Key Responsibilities
1. Oversee and lead the on-site installation of ATG, STP &VAPOR.
2. Provide on-site training in installation and usage of Veeder-Root products to end users and distributors.
3. Assist project manager to achieve the project targets.
4. Collecting and analyzing the problems on site and submit them timely.
5. Deal with customer requests either remotely or on-site.
6. Ensure current Service Levels are maintained and improved.
7. Provide support in the general sales growth through business development opportunities.
8. Undertake other reasonable duties as deemed necessary from time to time by business.
III. Relationships
1. Build good relationship with external customers at various levels
2. Build good relationship with distributors and service provider
3. Work with project manager to fulfill the project targets.
4. Cooperate with sales & marketing team.
5. Communicate with global service support team.
IV. Measures of Performance
1. Customer acceptance of the service
2. Report key issues and corrective actions to the leadership team timely
3. Good collection and analysis of field data to accelerate product enhancements and fixes
4. Timely evaluation, communication and resolution of product issues found during trials
5. The training result for distributors and customers
6. Safety.
V. Background and Skill
1. Bachelor degree (minimum) with major in Automation or Electronic Engineering, or similar relevant degree.
2. At least 5 years working experience in supporting electrical and mechanical products
3. 3-5 years of experience in pre-sales and post-sales technical support
4. Fluent English communication skills - both verbal and written
5. Customer focused and good customer relationship skills
6. Good facilitation and conflict resolution skills
7. Good problem solving skills
VI. Personal Trait Profile
1. Results driven individual.
2. Team work.
3. Willingness to travel extensively and to be both office-based and field-based as required.
4. Able to operate from grass roots and operational level to drive and support the business results required.
5. Energetic personality
6. Quick learning ability
LOCATION: Shanghai
I. Purpose of Position
To provide Service on installation, training and mentoring to and for end customers and distributors in the eastern region. Complete the work on pilot sites timely and effectively.
II. Key Responsibilities
1. Oversee and lead the on-site installation of ATG, STP &VAPOR.
2. Provide on-site training in installation and usage of Veeder-Root products to end users and distributors.
3. Assist project manager to achieve the project targets.
4. Collecting and analyzing the problems on site and submit them timely.
5. Deal with customer requests either remotely or on-site.
6. Ensure current Service Levels are maintained and improved.
7. Provide support in the general sales growth through business development opportunities.
8. Undertake other reasonable duties as deemed necessary from time to time by business.
III. Relationships
1. Build good relationship with external customers at various levels
2. Build good relationship with distributors and service provider
3. Work with project manager to fulfill the project targets.
4. Cooperate with sales & marketing team.
5. Communicate with global service support team.
IV. Measures of Performance
1. Customer acceptance of the service
2. Report key issues and corrective actions to the leadership team timely
3. Good collection and analysis of field data to accelerate product enhancements and fixes
4. Timely evaluation, communication and resolution of product issues found during trials
5. The training result for distributors and customers
6. Safety.
V. Background and Skill
1. Bachelor degree (minimum) with major in Automation or Electronic Engineering, or similar relevant degree.
2. At least 5 years working experience in supporting electrical and mechanical products
3. 3-5 years of experience in pre-sales and post-sales technical support
4. Fluent English communication skills - both verbal and written
5. Customer focused and good customer relationship skills
6. Good facilitation and conflict resolution skills
7. Good problem solving skills
VI. Personal Trait Profile
1. Results driven individual.
2. Team work.
3. Willingness to travel extensively and to be both office-based and field-based as required.
4. Able to operate from grass roots and operational level to drive and support the business results required.
5. Energetic personality
6. Quick learning ability
公司介绍
美国维德路特公司(Veeder-Root)是美国福迪威集团(Fortive)公司旗下的子公司。 Fortive是一个拥有40亿美元年销售额的美国上市公司,目前在全球25个国家拥有19,000多个机构,位列美国财富杂志500强企业之一,主营工具和零件与程序/环境控制产品。
维德路特公司创立于1866年。于1928年,由路特公司和维德制造公司合并而成,是当今世界上***规模的计数和计量器制造商。在美国和加拿大所使用的机械式加油机,有90%以上都采用维德路特的计数器。1979年,维德路特开发了***台自动油罐监控系统。 今天的TLS系列液位仪和测漏系统便是公司的产品不断发展和创新,从而得到广泛认同的成果。被业内人士公认为当之无愧的全球加油站进、销、存管理系统行业的先驱。
维德路特公司的液位仪在全球监测的油罐高达500,000个之多,全球的市场占有率为70%,其中英国市场占90%,美国市场占70%,亚太市场占60%,欧洲市场占55%。 全球各大石油公司包括Shell, Exxon及BP全部采用维德路特的液位仪来监测他们遍布全球的油罐。维德路特公司不仅是液位仪的世界级专业供货商,也是油料管理服务系统公司。维德路特公司1994年推出的Simplicity油站数据服务,首次将液位仪应用于油站管理服务。位于森士布里市的油站服务中心,现已注册有超过12万个油罐,约3-4万个油站,占全美服务市场的65%。
近来,维德路特公司先后并购了数家国际知名企业,包括马可尼商业系统部,即以生产加油机闻名的原吉尔巴克公司(Gilbarco)和潜油泵知名生产商红夹克公司(Red Jacket)等。
维德路特的产品自20世纪80年代以来进入中国,与中国石化公司和中国石油公司两大集团密切合作,专业的液位仪系统逐渐被愈来愈多的加油站所采用。目前已有用户遍布全国各主要省份。2000年11月,维德路特中国办事处正式成立,并在北京,上海,广州分别建立了行销及技术支持中心,以便更好地服务于中国用户。
作为全球油品管理专家,维德路特根植中国油品零售市场,专注提供油料管理服务。
公司简介(英):
As a member of Fortive Corporation which is one of Fortune-500 companies(NYSE-DHR),Veeder-Root is a leading global supplier of automatic tank gauging and fuel management systems,including the Red Jacket brand of submersible pumps and pressurized line leak detectors.At present,Veeder-Root has tank monitoring systems in more than 500,000 underground storage tanks around the world.Veeder-Root and Red Jacket brands are both leaders with a tradition of excellence in the petroleum industry.
Veeder-Root established its China operation in the late 90's and the company is enjoying rapid growth in this region.
For further information about Veeder-Root China,please visit:************************
For further information about Veeder-Root global business,please visit:*********************
维德路特公司创立于1866年。于1928年,由路特公司和维德制造公司合并而成,是当今世界上***规模的计数和计量器制造商。在美国和加拿大所使用的机械式加油机,有90%以上都采用维德路特的计数器。1979年,维德路特开发了***台自动油罐监控系统。 今天的TLS系列液位仪和测漏系统便是公司的产品不断发展和创新,从而得到广泛认同的成果。被业内人士公认为当之无愧的全球加油站进、销、存管理系统行业的先驱。
维德路特公司的液位仪在全球监测的油罐高达500,000个之多,全球的市场占有率为70%,其中英国市场占90%,美国市场占70%,亚太市场占60%,欧洲市场占55%。 全球各大石油公司包括Shell, Exxon及BP全部采用维德路特的液位仪来监测他们遍布全球的油罐。维德路特公司不仅是液位仪的世界级专业供货商,也是油料管理服务系统公司。维德路特公司1994年推出的Simplicity油站数据服务,首次将液位仪应用于油站管理服务。位于森士布里市的油站服务中心,现已注册有超过12万个油罐,约3-4万个油站,占全美服务市场的65%。
近来,维德路特公司先后并购了数家国际知名企业,包括马可尼商业系统部,即以生产加油机闻名的原吉尔巴克公司(Gilbarco)和潜油泵知名生产商红夹克公司(Red Jacket)等。
维德路特的产品自20世纪80年代以来进入中国,与中国石化公司和中国石油公司两大集团密切合作,专业的液位仪系统逐渐被愈来愈多的加油站所采用。目前已有用户遍布全国各主要省份。2000年11月,维德路特中国办事处正式成立,并在北京,上海,广州分别建立了行销及技术支持中心,以便更好地服务于中国用户。
作为全球油品管理专家,维德路特根植中国油品零售市场,专注提供油料管理服务。
公司简介(英):
As a member of Fortive Corporation which is one of Fortune-500 companies(NYSE-DHR),Veeder-Root is a leading global supplier of automatic tank gauging and fuel management systems,including the Red Jacket brand of submersible pumps and pressurized line leak detectors.At present,Veeder-Root has tank monitoring systems in more than 500,000 underground storage tanks around the world.Veeder-Root and Red Jacket brands are both leaders with a tradition of excellence in the petroleum industry.
Veeder-Root established its China operation in the late 90's and the company is enjoying rapid growth in this region.
For further information about Veeder-Root China,please visit:************************
For further information about Veeder-Root global business,please visit:*********************
联系方式
- 公司地址:地址:span朝阳区酒仙桥14号兆维大厦12层