北京招聘

Main Responsibilities:

Acts as Second Level on site support for a key airline customer in Beijing.
Responsible for the analysis, replication and resolution of medium to high complex problems at multiple layers (application, environment, database, networking) in a high availability environment using advanced software and diagnostics tools.
Provides support to both, application front and back-end, as well as recommends best business practices to customers on the application usability and system maintenance.
Acts as a liaison with multiple teams across the organization, including Development, Solutions, Account Teams, GTE, ensuring issues get the proper level of attention and prioritization for customer resolution on maintenance issues/service requests. Responsible for the account management of certain airlines for which represents the primary point of contact for that airline from a problem resolution perspective.
Must have basic knowledge of PL/SQL, Oracle and RDBMS Scripting, Unix shell script knowledge to resolve complex software problems.
Works under general supervision with few direct instructions, decisions are frequently reviewed.
May include On-Call work on a 24x7 base for critical and high severity issues.
Decisions and actions have impact on success of team or department.
May provide training to other colleagues and new hires.
Other potential engagements in other work areas within the company.

Requirements:

Bachelor’s degree or above.
Previous Customer Support experience (2 years minimum)
Windows/Unix(Solaris) usage at an Admin level is strongly desired.
Knowledge and expertise in: PL/SQL, Oracle, UNIX shell script.
Analytical and troubleshooting mindset is a requirement
Excellent communication skills in both Chinese and English (oral and written).
Must be organized, able to multi-task and prioritize daily workload.
Must be willing to work on-site with the airline customer (at the Beijing International Airport)

Sabre Holdings connects people with the world's greatest travel possibilities by retailing travel products and providing distribution and technology solutions for the travel industry through our three companies: Travelocity, Sabre Travel Network and Sabre Airline Solutions. Headquartered in Southlake, Texas, Sabre Holdings has approximately 9,000 employees in more than 55 countries. Our teams around the world work together to support travelers, travel agents, corporations and travel suppliers. Our team members are people who take initiative, are resourceful and innovative, and are passionate about what they do. In return for their hard work and dedication, Sabre Holdings provides our employees with countless learning and growth opportunities, a healthy work-life balance and a fun, yet productive, work environment.