北京招聘

Support Application Engineer – C++/C, China

Position: Support Application Engineer – C++/C


Job Description:

Overall responsibility for technical issue management on all Red Bend’s deployed products to customers.
Working with an experienced global support team, required to provide customers support – via phone, e-mails and on-site

? Support the integration of Red Bend’s products and software management solutions on mobile devices, automotive systems and operator networks.
? Manage case tracking, prioritization and escalations to global support / R&D.
? Develop and report support metrics and customer satisfaction.
? Develop demonstration integrations and tools for Red Bend’s products on various platforms such as mobile devices and automotive systems
? Assist in development of Technical Support knowledgebase by documenting issues resolutions and workarounds.
? Identify product enhancement opportunities through regular interaction with customers

Job Requirements:

? B.Sc. degree in computer science, or similar technical degree
3+ years development experience in C (C++), including familiarity with development and debugging platforms
? Experience with Linux/ Embedded Linux
? Experience handling support cases and presale processes
? Fluent on read/write in English
? Independent, self-motivated
? Experience in embedded software (Android) and with any major open Mobile
Operating System - advantage

Red Bend软件公司是为移动设备提供移动软件管理（MSM ）解决方案的领先供应商。 Red Bend使得移动设备制造商和网络运营商得以加速对新服务、新功能的采用，迅速响应客户需求，降低支持成本。Red Bend软件公司基于标准的软件管理解决方案帮助制造商和运营商通过经济、可靠、安全的无线传输方式创建、安装和管理软件及固件更新。目前，Red Bend的嵌入式软件已应用于全球336款5.2亿移动终端。